The Wayzgoose Diner — Restaurant in Sydney

Edit in response to the owners reply: Obviously you don’t buy your ingredients at Woolworths, but in order to provide your customers with the products they drive hours for, sometimes you have to think out of the box and do what you have to do as a one off. As for your staff being miserable, yes they were. As for being busy, the place was empty when we arrived. As for us giving them a hard time, we are a very polite family and yes, on the day when they told us they didn’t have the scones, I was quite taken aback and questioned them, but that does not explain their demeanour when we first walked. The next day, the service was just as bad and they certainly did not mirror anyone’s positivity as I watched their interactions with other polite customers to see if it was just us, but alas it wasn’t, they treat all customers just as bad.

Original post: We arrived at 9:15 on Monday morning to be told that they had run out of flowerpot scones. This is the only thing we came here for. I questioned how they could have run out first thing in the morning and was told they had run out of flour. I’m sorry, but this place is known for its flowerpot scones. Pop next door to Woolworths which had been open for over 2 hours, grab some flour and cook some scones. We travelled 2 hours to the Blue Mountains and one of the main things we came for were these scones. Luckily, we were staying the night, so we were able to get some the next day. The scones themselves are delicious as always, but they are no longer served in the terracotta flower pots, which is disappointing.

As for the service, there is none. There is no greeting when you enter and there are no smiling faces. There are simply miserable people doing their job at the most basic level. They need reminding that this is a customer service industry.

When we were told there were no scones, there was apology and no attempt to make the situation better. We felt like we were inconveniencing them by asking for them.

When we returned, the service was no better. When we finished and we’re leaving, we walked past 2 staff members who did not even acknowledge we were there. How about a “thank you” or “have a good day” or “how was everything?”

We have been coming here for years and have recommended so many people to come and try the scones. In fact, one of our friends was here on the weekend enjoying the scones, but based on my experience this time and what I have now read on these reviews, I won’t be back...

I've eaten here on two other occasions over the last 2 or so years. Went up to the Blue Mountains for some sight seeing with friends. I took some international guests to Wayzgoose for the flowerpot scones which are one of the signature food items here. Came on a Tuesday and ordered coffees and the scones around 1:30pm. Cafe was busy but not flat out. We were able to get seating and place our order.

Drinks came out super fast (in about 5 minutes) but the scones took 35 minutes to come to the table. I asked a young waitress after 15 minutes what had happened. She checked with staff and said they were on their way.

I didn't want to ask again so what do you do after that? You just wait.

Heard the manager/owner then say to the kitchen at 2pm that "the scones really need to come out now". When they came about 2:10pm, one of the people apologised and said the orders had been mixed up. I thought that would have been checked after asking the waitress in 15 minutes.

It was really disappointing and the scones were not the greatest. They weren't fresh so guessed they are pre-made on the day and just heated in the oven which should be quicker than the time it took to receive them for us.

When I paid, I was told that our scones had gone to a completely different table and just sat there by the manager/owner. Not sure what story to believe? Don't want food being at someone elses table for 10-20 minutes or did they just forgot about us. I think the latter and perhaps they could have offered something to make up for the poor service.

I'll go somewhere...

Unprofessional staff...asked us to wait outside but kept letting others through...I went in to remind that ai am waiting outside...and yet we saw a group walk right in ..

Discourteous, indifferent, didn't even have...when I said I have been waiting and you are letting others through...didn't even bother so much as conveying the regret let alone apologize for the despicable behaviour

Edit (in reponse to restaurant's comments)...

That's convenient to call me whatever!

Truth is, the lady I went to follow up with who was at the billing counter (wears specs)...but she simply turned away and pretended to attend to someone, even as I was trying to talk to her!...I later tried to pick up the conversation with a person who was making coffee (Adult) who was indifferent to me "talking"...at this point my words were, " Are you guys planning to serve us or what..." the young girl you are referring to, happen to walk out of the kitchen & into the conversation...unaware, she said, "there'd be a wait" to which "my response was ...not directed at anyone and inarguably annoyed..., "I understand, and we were waiting by the door and we see 2 groups being let in...it's not like we neeed to eat here you know...this is so uncool"

Starnge this is the restaurant is trying to pick a squabble still.. without acknowledging the circumstances that led to the unfortunate moment!

To the little girl, You did everything right, girl; and my apologies. I intended none of it for your or wasn't even...