When i entered i asked about how experienced their barista was, after a bad experience with very over extracted coffee at devonport banjos i was hesitant, i was assured that they had a very experienced barista, and i was not disappointed, my coffee was perfect however i was also told that if the coffee wasn't excellent i was encouraged to bring it back however as i said it was perfect.
i have given 4 stars for the food as i ordered a cape grim beef and mushroom pie which was very good however the beef tasted a bit strange, it's texture was more similar to lamb's fry, it still tasted very good but the texture was strange
As for the 3 stars for the atmosphere it was quite loud as it was reasonably busy, probably due to the excellent coffee and reasonably good food
As for recommendations, i can easily recommend their iced mocha, iced chai, traditional sausage rolls and their cauliflower and cheese pie, i can also recommend their cape grim beef and mushroom pie for those don't have issues with texture
For people with dietary requirements: The iced mocha came with whipped cream(with a dusting of chocolate powder), ice and 4 shots of espresso if you don't customize it.
Edited to add: The toilets are well maintained, gender neutral, single stall, one of which is also a parent room and they have both paper towels and hand...
Read moreAlways been very satisfied with banjos products and customer service until today. Called into the Latrobe branch on my way home. Asked for a toastie and coffee ( sign advertising this on the counter) to be told by an upstart staff member (blonde hair and man bun) we don't do those after 10.30am. I said well the sign should state that or not be up...in a rude tone... I will turn the sign around if it pleases you. No apology No pleasantness Won't be going back to banjos latrobe
Please be advised....the other stores are professional and staff pleasant and courteous....and to my knowledge they don't advertise things that are not available
As a result of this post ....very pleased the store owner contacted me and apologised on behalf of her staff member...owner was very professional and seemed genuinely concerned over the issue...unfortunately I have forgotten the store owner's name.....hopefully this staff members customer service improves....rating amended.....out of respect and recognition for store owner and...
Read moreVisited this bakery Saturday 12/4/2025 and ordered a continental roll great, white Vienna uncut loaf given sour dough Vienna asked for correct one, green tea great, English breakfast tea not so great(no milk in it) went to the pick up counter after many attempts at waving for service the manageress came over with a stern face(for pulling here away from chatting with a team member. After showing her and asking what’s missing she didn’t have a clue. Upon telling her there should be milk she stated I should ask for it. Stating that English breakfast tea 99% of the time has milk it would make sense to ask the customer. The whole Experiance was not great after being asked to leave the shop. Shame on the younge lady, maybe more training in customer relations would help. Plenty of other cafe/bakeries...
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