McDonald's New Norfolk — Restaurant in Tasmania

Stopped in to use the facilities with my 2yo. The facilities were absolutely horrendous, Im talking crime-scene stuff. My 2yo then decided she’d would like to play in the play area, choosing my battles I conceded and then figured I’d place an order. After ice-skating to the self service kiosk over a wet and soapy floor I was asked by an older gentleman to hold his arm as he tried to leave the premises on said soapy floor as he couldn’t get ahead of the employee that comically seemed to be mopping ahead of him, making sure it was slippery as he complained the whole way. After helping the gentleman with his getaway I finished placing my order and went to ghetto playground with my daughter. Thinking my order might be ready after 10 minutes (lol) I thought I would leave the play area and see. To my amusement we were locked in the play area so had to wait. Another 10 minutes of waving, knocking, banging on the glass someone in the completely empty store noticed me and begrudgingly informed someone else to assist me, I made a a joke, they didn’t laugh and I proceeded to go get my McMuffin and two hash browns. They weren’t ready, so I wanted at the counter another couple of minutes. The staff weren’t rude, just blissfully unaware of anything outside of themselves. A bit ridiculous I felt and should be noted...

My family went there tonight to purchase a family box at 1830 we asked the cashier if we could change the two cheese burgers for egg n bacon muffin. The cashier was lovely with great customer service but when she spoke to the manager there it was no. My partner spoke to the manager and stated that we have quite often change the cheese burgers for chicken burger so i would like to know why we cant change it to an egg and bacon muffin?? The manager working there basically shouldn't be a manager no help at all just said flat out no she has no good customer service skills what so ever and should be a manager at all !!!!!!! Were has good customer service gone totally out of the window when that manager is working. I will be in contact withe the head office about this manager because she shouldn't be daffantly in a managers role. She didnt even offer we could have the mc muffins if we made up the $1.20 differnce nothing i will never go back to new norfolk McDonald's again with that manager working. As for the cashier she was lovely with excellent customer service and she understood more than i can say about...

Welcome too the Mcshit. Firstly! If you can make it through the front entrance and push away the left over mop bucket left in front of the ordering screen you’ve made some progress. As I ventured into the amazon of witch they call the “Rest Rooms” I decided I’d rather just not go. As for ordering!? I hope you have patience and enjoy a cold burger. Bacon burger.... no bacon? I think they used the rest of the bacon to clean the floors! Seriously! Did you guys have an oil spill and decide to jump around in it mid shift. As for the service. They seem to missing a few chromosomes when it comes to putting together a meal. Spoon goes with icecream. sauce goes with nuggets. Fork comes with chips & Gravy. Next time I’ll eat my food in the Woolworths carpark put together by the hood rats...