Arc Espresso — Restaurant in Victoria

Last Thursday, the lady taking orders at the front desk appeared to be disenchanted with her role. Her facial expression was absent, she seemed disoriented, and she lacked any mannerisms. In contrast, the other barista on Friday provided exceptional customer service, greeting customers with a cheerful smile. This marked a significant difference, and it is evident. It is imperative that some front-of-house training and common etiquette be evaluated. As a Melbournian, we hold our coffee in high regard and consistently prioritise supporting local businesses when visiting rural regions. Regrettably, I will not be returning to this establishment...

I really don't like to give negative reviews and understand the importance of supporting small local business, especially in small regional towns. I understand you put preference on servicing your locals, but it doesn't go unnoticed when I order coffee and you don't make it in order and instead serve locals that arrived after me that you address by name. I also gently recommend barista training or refresher for your coffee makers. Milk should not be so hot that it quite literally burnt my...

One of my fave cafes Swan Hill has to offer! Always a welcoming feeling when you walk through the doors. Happy & positive energy from staff. Sometimes a little wait on food and coffee however worth the wait for exceptional food and quality coffee. Personally have never had to wait long. Staff in training so always show some patience & respect for those that show up to work 🙂 Recommend the roast pumpkin bruschetta and...