Mad Mex Waurn Ponds — Restaurant in Victoria

Ordered takeaway and watched them make it. I had to get them to re-make both things I ordered (burrito and tacos). The food prep area was really messy with food spills everywhere, and I saw my burrito get dragged through a load of spilt food. The tortilla was way overhanging the foil and got cream and cheese, etc. smeared all over my VEGAN burrito! (As well as vegan am lactose intolerant, so would have been sick if I'd not seen it). The girl kept making it until I pointed it out, and she said she'd make it again and started doing so but without wiping down the countertop first until I asked her to! I don't know if it was because she was upset at having to remake the burrito or if this is normal, but our 3 tacos got to her next in the production line and she almost the guacamole and aol at them, breaking 2 of the shells, then realised she'd forgotten lettuce and tried to stuff some in around the mess, further crushing the taco shells then threw a handful of vegan cheese on top of the whole mess. She handed me a bowl of mushed up mess that didn't even resemble tacos. I politely (yes really!) pointed out that the tacos were all broken and the fillings are supposed to be IN the tacos, not on top of a pile of broken taco shells - no way we could pick them up to eat them. She apologised and made them again. When we finally got our meal, the food was tasty, but if I hadn't been watching her make it, we would have got home and opened it to find around $30 worth of food we couldn't eat. We usually go to Zambrero in Geelong West, which is always spotlessly clean, great service and delicious mex food, but we thought we'd try this place because it's a lot closer to my parents' home (Grovedale) where we stay when in Geelong. Very disappointed and will definitely go back to making the trip across to West...

I was hoping it was similar to Zambero but it's really not. Zambero is better.

I have never been to Mad Mex before so I asked for help. I wanted a vegan burrito. Vegan cheese $1 extra Guacamole $2 extra Vegan Meat $2? extra

It was so noisy I couldn't hear what she was asking me. There were two sizes of burrito on the menu board but I realized after she never asked me which size. It came with rice and beans (I expected refried not sloppy ones sitting in juices). The next section was salsa or vegan meat substitute which she said was salty so I passed. Then she asked mild medium or hot? I said medium but there was no connection to which flavor was which. The options were less sauce and more liquid and not that appetizing on appearance. She also added something white and very liquidity which looked very unappealing. I asked what it was and if it was vegan? She said yes but I was a bit wary about her eagerness to slop random stuff on my burrito. It's wrapped in tinfoil and served in a paper tray. Which I hope get recycled but who knows.

The end product was extremely liquidity and not that flavourful.

Signs for the ingredients and whether or not it vegan, gf, dairy, etc would be very helpful. Like "Option 1: salsa, vegan meat, etc." "Option 2: sauce...

Okay, buckle up, because Mad Mex Waurn Ponds isn’t just a restaurant—it’s a full-blown flavour rodeo and I was the burrito-riding cowboy yeehaw-ing my way to food nirvana. 🌯🤠

I walked in and was immediately hit with the scent of sizzling spices and the unmistakable sound of tortilla destiny. The staff? Legends. One of them winked at me while expertly wrapping a burrito the size of a small wombat. I knew I was in the right place.

I ordered the Naked Burrito Bowl—because I like my meals like I like my existential crises: fully deconstructed. It came out looking like a Picasso painting made of beans, rice, guac, and dreams. I took one bite and my taste buds started doing the Macarena. I’m not saying I cried, but I’m also not saying I didn’t.

And the churros? Oh mate. They were so golden and crispy I briefly considered proposing. Dipped them in chocolate sauce so rich it probably owns property in Toorak.

The vibe? Somewhere between “laid-back taqueria” and “Aztec temple of yum.” Industrial stools, funky lights, and a playlist that made me want to salsa with my burrito.

If you’re in Waurn Ponds and not eating at Mad Mex, what are you even doing? Five stars, two thumbs up, and a sombrero toss for good...