We were here with a large group of around 20 people and unfortunately did not have a good experience. Ordered the Vietnamese king prawn salad and the prawns were half blue (raw/undercooked) and had not been cleaned properly at all (ie covered in bodily secretions with the intestinal tract and poop chute left in). I only noticed the issue with the prawns when I was half way through the salad, as I was saving the prawns to have at the end as they are generally my favourite part of a meal. Once I started eating the prawns I noticed there was definitely something wrong with them. They tasted foul, and some of the heads of the prawns were black and some pail white in colour. I tried a few of them to see if it might have just been one that was bad however it appeared to be an issue with all but 1 of the prawns. I notified one of the wait staff and showed them that the prawns were raw and they quickly took the plate away. A few minutes later another staff member came over and offered me 1 free drink to compensate and said that she had spoken to the chef who confirmed it was just the poop chute that had exploded on a few of them and they were not undercooked. I politely declined the 1 free drink and left immediately feeling very dissatisfied with how the whole situation was handled. The prawns were definitely raw and had a bad smell to them.
The other meals that were ordered by the table were all well received and cooked properly. But I would not recommend this place to eat nor...
Read more2 stars because the food was decent otherwise a very average experience, largely thanks to a young lady working who’s name I didn’t get but has a treble clef tattoo (possibly, unsure) on her neck. She was ridiculously rude to my pop who was trying to have a polite laugh about how well she was carrying plates and surely she couldn’t juggle more. Her response which we thought was a joke at the time was.. “well I won’t come back to the table until you’re gone then”. After about 20 minutes with two plates still waiting to be cleared away, my pop decided to apologise incase he offended her in any way only to be shrugged off and told she doesn’t care and wasn’t avoiding the table (there were only 3 other tables with guests at the time). He apologised again to get no response and a shrug of the shoulders.
Won’t be back anytime soon, talk about piss poor customer service, especially to an elderly person who was in no way rude or out of line with his “joke”. People have bad days but if you can’t put on a fake smile and a few nice words or even just not be a rude then don’t work in...
Read moreThis used to be my go to place for dinner in Traralgon but I will give it a miss next time. Usually I'm able to sign in to the venue by typing in my details but this time my partner and I were instantly denied access and told we needed a physical ID to enter. I questioned why we needed ID to sign in if we were both not drinking, not gambling or under 25. They blamed it on licensing laws, however as I questioned further, I found out that you are still IDed at the bar and that signed in with your ID is just a weird rule the club has made up, I guess for data collection which is just plain creepy and unnecessary... Other than that, none of the staff were particularly friendly and the two we dealt with in terms on the ID issue were quite hostile. The food was average and when one person on our table was honest with the waiter and said the food wasn't great, the waiter said she would sort something else out in the kitchen and...
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