Untitled Cafe - Armstrong Creek — Restaurant in Victoria

Edit: Thank you for your response, your response is exactly the evidence of how you treat your customers, lots of reviews stating the staff are blatantly rude, where as I have mentioned temperamental ( meaning can be good or bad/ not consistent) and that i felt discriminated against due to the hesitance as I saw other tables being seated. Please, do not say it was booked out as I was clearly advised.. with one staff we cannot serve you and that some tables can sit but not anymore and i was allowed a takeaway.. no tables had the reserved sign either.. please note i seriously am a regular.. atleast twice each week (takeaway mainly or when i have work lunches, we get a table).. so i am quite aware of your cafe/ reserved signs and your menu.. infact we were super excited about the 'thai chicken bagel' as its our favourite specials!! So, no your cafe was not booked out/ had any lack of tables. We have had similar feedback from others.. your response actually proves me right. I am not here to coach you on what you should be addressing instead to ensure you don't loose further regulars and no offence taken to your comments about me and my experiences in life and your comment on my children and how i raise them, as you've mentioned there are bigger issues in the world.. however, a cafe where patrons pay are equally important as i have worked in hospitality for over 7 years myself.. and this is just a review platform where I have all the right to express my experiences/ views as a consumer. Based on your response here, i dont think an email to you would have been helpful, so i do stick to my words here and have further explained my reasoning in this edit. LASTLY, whatever has caused your outburst, I sincerely hope you have a cruisy week ahead. Kind regards, San

The food is mostly great and mostly it is a timely service from the kitchen. The floor staff can be temperamental.. ideally if you are short staffed.. you'll need to say no to all patrons or allow all. After waiting to be served with 2 children..we were said no, as the one serving us said she was going on a break with only one staff left to serve.. though we said we we're happy to order at the counter and just sit at the tables ( there were only 3 other tables that were occupied.. with 1 to 2 patrons in each). So, we went to the shops and we crossed the cafe again to see more patrons being served!!! In less than 30 mins!! So, all I can say is from the other feedback I've heard about the place, but didn't pay heed until today.. it is NOT A CHILD FRIENDLY CAFE!! IF YOU'RE WITH YOUR KIDS THE FLOOR STAFF GETS UPSET AND CAN DECLINE YOU A SEAT IN THE CAFE. Fair enough.. but I would like the owner/ manager to put up a sign to suggest the same.. specially on a weekday, when parents are juggling work breaks and kids together. Time of visit approx 12:30pm, Monday 16/10/2023. We frequently visit the cafe as a pair and even frequently get takeaways, based on the service will try my best to steer away for discrimination based on having...

Last week I visited the cafe with my family and unfortunately we left unsatisfied. We ordered food and drinks. Our food came out reasonably quick and was quite yummy. Unfortunately we had a different experience with our drinks. We waited 25 minutes before asking how far off they were. We were told they were just serving them up but we were already needing to leave due to having kids with us so asked for them to be put in takeaway cups. We left our table to collect the drinks and still waited another good 5-10 minutes for them. When we collected the ladies excuse was “sorry our machine broke and had to reset some things”. I understand things can happen but there was no communication from the staff to let us know the delay and even worse we watched people who ordered takeaway after us get their drinks before us. It wasn’t even that busy as well. This is also not the first time I’ve had to wait 20+ minutes for a drink, so don’t think I’ll be going back to support them...

Went here last week as we always have good coffee and service with the Untitled cafe near South Geelong Farmers market. First, we were given chaii when we both ordered flat white. Great of them to replace it quickly. Then, no substitutions allowed for bacon. Which again if its a new cafe, we understand. The poached eggs were overcooked which we can overlook. But what really surprised us was when my partner's order came and it didn't have the baked beans. I asked about it, thinking they mightve just forgotten only to be told directly "we don't have baked beans". No apologies, no nothing. Its understandable if they had at least told us that they didn't have it before we ordered or the menu had a sticker on it saying that. But to not even have a simple, "oh sorry we forgot to tell u we don't have baked beans". Really disappointed in...