Webster's Market And Cafe — Restaurant in Victoria

I've been going to this place for the past few years, and it’s usually a nice spot to visit in the mornings. However, my experience this morning (13/09/24) was quite disappointing. When I arrived, I was seated in the middle of the entry area, which was very noisy with people walking around. I noticed there were only two couples in the outdoor covered area, and plenty of empty tables, so I requested to move outside.

It was a cold morning, and I sat under a heater that wasn’t turned on. I politely asked a young waitress if she could switch it on, but her response was rude and frustrated. She simply told me, "If you're cold, go sit inside." This level of customer service was shocking—she seemed completely unaware of what hospitality is about.

I understand that there were only two staff members at the front, and she might have been overwhelmed, but that’s no excuse for rudeness. The owners should ensure their staff are trained in customer service because this kind of behavior affects the business's reputation. Staff need to understand that Ballarat has many great cafés, and people choose to come to Webster for a reason. Instead of being defensive, this could be seen as an opportunity to improve and provide...

Being from out of town, a dear friend of ours who is a local recommended this place to grab a good coffee before heading home on Easter Sunday, 4/4/21. We love a good coffee and were super keen!

Perhaps two minutes after we arrived (and were standing right in front of him at the counter) a man asked how we were and then strangely proceeded to ignore us while he continued to make coffees. He was busy, but we felt unwelcome, in the way and it was awkward when we had to wait 3-4 minutes before anyone asked us if they could help. Meanwhile, locals were grabbing their orders and were greeted with warmth as they collected their order - a very different vibe. I order coffee on a daily basis and I've never had an experience like this before.

When we were finally served, before we were even able to place an order we were warned that there was at least a TWENTY minute wait for any coffee! We turned around and walked out, as did the couple after us. Luckily, we got great coffee at The Lane in Ballarat city centre. Very disappointed with the unwelcome, "we don't care if you stay or leave because we're really...

Usually can't complain about Websters but came here for lunch on Sunday 1.03.20. When we first arrived we were not acknowledged so we sat ourselves and waited around 15 minutes until we had to get up ourselves to get a menu. We noticed that the girl waitressing seemed new and was constantly apologising to other customers about orders being forgotten. Hard to tell if this was her fault or the kitchen/coffee makers fault, but different things like this was happening a lot around us. We finally got served and ordered and got one of our drinks quickly and about 15 minutes later our food arrived. At this point we were pretty sure one of our drinks had also been forgotten which was fine, we just ask if it was still on it's way as our food arrived. A man who was blonde and was wearing glasses said he'd check up on it and then brought it over to us and sat down in front of me with no apology. Food was delicious as always just the service was very much below average...