The Coffee Club Warwick - Restaurant — Restaurant in Warwick

Firstly, they needed more employees on site in the kitchen, I feel only two people in the kitchen were making things which made them take forever.

Second, my friend and I waited in that restaurant for over an hour until we got our meals. People that came in after a us (a lovely old couple) according to what we had overhead didn’t actually pay for an item on the meal that they wanted because the cashier did it wrong, but because they were “waiting so long” (20 minutes) they got the free meal + 2 coffee vouchers with a huge apology.

Now, when we finally got our meals (we had to ask the staff how long the wait would be, that’s when they started rushing as if they hadn’t at least started our meals by now) WE HAD NO APOLOGY, no “free coffee” vouchers, we never complained once, rather we just asked when the food would be ready as we didn’t expect to be in the restaurant for over 1.5 hours and we needed to get back to our race on time!!

Service was just all over the place, they took so long we had to put everything in to go containers, the lack of communication and realization that customer who haven’t been sitting in the restaurant for over 30 at the minimum get amazing treatment, but when me and my friend where there waiting for 1.5 hours we got not even an apology, I had to refrain myself from going ballistic and just let it happen and write my thoughts here.

Staff were lost and confused, proper training needs to be redone for both kitchen and waiter staff. Only then would I recommend this place in Warwick, will not be...

Went to Coffee Club with daughter and SIL. Place was very cluttered with dirty dishes on every table. We moved our dirty dishes and after about 10 minutes someone came and cleaned the table. Ordered food and after being seated for 1 hours went to ask where the meals were. They couldn't say how long they would be. There were at least three other tables in our quarter who were waiting for meals. But we decided to leave when the group of people who came in after us were served meals and we were still waiting as were the others in that quarter. Good customer service would say - let the customers know you are particularly busy today and there is a delay on the food, then people have the option to stay or go. Two people in the kitchen on a day when nothing else in town is open is still poor management. However, having to wait over 1 hour and potentially 1.5 hours for a meal in a coffee shop is not acceptable. After all you are not a five...

Ordered 1 flat white, 1 iced coffee and 1 serve of raisin toast, when our orders were eventually taken . One would assume that you would have both drinks delivered at the same time with the toast served with the drinks or close to the same time. Did not happen. Toast first, then after waiting had to ask when our coffee would be served. First came 1 coffee, the more waiting for the iced coffee which when it arrived was about 90% whipped cream and 10% iced coffee. Will not be going back there again. Also saw other customers having to clear their own tables after previous customers had left. Staff not interested until they saw a customer wiping down the table with a napkin and then a staff member decided to go...