Pizza Hut — Restaurant in West Mackay

The only reason 3 ⭐⭐⭐ is because of the extra wait. Gotta say they make a good pizza here. The surf n turf I had was bang on and the BBQ chicken was ⭐⭐⭐ outa 5 so not to bad. Only one sign about ⚕️Covid and a bottle of sanitizer 💦 on the bench. I timed a person's order of the counter from payment to pickup 20 mins.⌚ I ordered mine online with a pick up time of 7:15pm. I left just on 8pm with my order. ❌It appears Pizza Huts online ordering system fails when a topping is out of stock. 📳Communicating the problem with the customer prior to pick up is an issue. ✨This outlet was very clean and I noted their team worked efficiently when recieving new orders. I counted a number of deliveries leaving as well. Very efficient also. 🛵 I will come again if it's an option when 3 Cheese Pizza across the road is...

Worst pizza shop in Mackay the staff are rude and racist. Went into the shop and to collect an order for menulog and the lady behind the counter first ignored me then when she finally came over I told her that I was with menulog and I’m here to collect the order, I then gave her the code she then asked for the name which is fair but then asked where the customer lives which was a red flag but I told her she then refused to give me the order because I looked “untrustworthy” after going back and forth with her for 5-10mins I got the order. Once I got to the customers house the order was cold I explained and thankfully the customer understood what had happen. This shouldn’t have happened and I am beyond angry if I were that lady’s management she would be looking for...

Ordered hawian added chicken and hollandaise sauce thin base, arrived home and opened the lid on the box and have no idea what sauce it was look more like a yellow cheese sauce and smelt dreadful. Called the store lady was happy to redo pizza but insisted it was hollandaise sauce several times. Clearly wasn't. I asked for no chicken I realised they are using frozen process chicken and some kind of "ham" that resembles thick devon. Second pizza was just as bad was on thick base instead of thin had one piece and put it in the bin.

Tip. To the lady at the cashier, don't try and convince people that there is nothing wrong with the product, instead listen and be honest please. Best way to...