Hungry Jack's Burgers Balga — Restaurant in Western Australia

I am writing to formally lodge a complaint regarding the unacceptable behavior I experienced at your outlet around 11:00 pm.

Firstly, my order was not taken properly, and when I requested an extra tub of sauce at the window, the staff member made a highly offensive comment, saying “typical India.” This remark was discriminatory, unprofessional, and extremely upsetting. To make matters worse, she justified her conduct by saying she was “talking to her friends” while on duty.

This type of behavior not only reflects poorly on your company but also constitutes racism. It is shocking that such conduct has gone unchecked, as I cannot imagine this being the first incident. Fortunately, I have dash-cam footage of the interaction, which I am prepared to escalate further if necessary.

I request that this matter be investigated immediately, appropriate action be taken against the staff member, and assurance provided that such incidents will not occur again.

I expect a prompt written response outlining the steps you will take to address this...

Order 2 meals with menulog, received something completely disgusting, cold and different and had to wait into this money to complain about it because after the 1,5 hour wait hungry jack had already closed. Spoke this morning with the manager, was going to call back in 5 minutes which turned out being more like 6 hours (no joke) never received an apology and was indicated that they were going to carry out the refund and try to compensate by remake the meals we ordered. For that reason we had to drive all the way back because the refund could have been done by phone but he insisted in remaking the meal.... So we go back and after being treated like we had no right to ask for a refund by the employees on the shift they just hand over the cash and say that they are done, we indicated that the manager told as he was going to have the meals remade and for that reason we had gone back, they say no and close the window.... Terrible customer service, terrible food quality. Just look at the photos to see how disgusting the...

It is Hungry Jack's. That alone should limit it to 3 stars out of kindness. So why did I give it 5? This is the rare restaurant where the food nearly matches the posted picture consistently. The quality or care given in preparation is surprising.

Normally I get a beef burger like the Whopper and the ones from here taste the way you would want Nd desire it to taste. It isn't going to be a gourmet smash burger or the like, but it will be an excellent fast food burger.

Here is where they absolutely shine. During Lent I turn vegetarian. Been to a great many Hungry Jacks and the vegan Whopper is usually very mushy and disgusting patties. Here they held their shape and had just the slightest crispness to the patties. They do such a good job that the veggie Whopper is truly a worthy competitor to the real one and I am as happy to have it instead. Yes it does taste different but it is a pleasant difference.

This one restaurant obviously has proper management that has chosen to make...