Maestro Sourdough Pizza — Restaurant in Western Australia

I am writing to express my deep dissatisfaction with the experience my friend and I had at Maestro Sourdough Pizza on Wednesday night. Our visit, intended for a pleasant dining experience, unfortunately, turned into a series of disappointments and unprofessional behavior.

Upon arrival, we encountered subpar service at the till, where we ordered and paid for our pizzas. To our surprise, we were handed shared plates after our pizzas were already on the table, and no water was offered throughout our meal. The lack of attention to detail and basic service standards was disappointing.

Our disappointment escalated when we ordered a tiramisú, and instead of the appropriate utensils, we were provided with oversized spoons. When I politely addressed my dissatisfaction with the dessert to our waitress, Chiara, she displayed an arrogant attitude, insisting that everyone else enjoys the tiramisú. Despite our expressed dislike for the dessert, she removed it without offering an alternative or considering our preferences.

As we were leaving, the situation took an unpleasant turn. While in the car park, Chiara approached us, accusing us of not paying for the tiramisú. We clarified that we did not consume it as it was unsatisfactory and removed from our table after a few teaspoons. It was unfair and unacceptable to be charged for an item we didn't consume due to its poor quality and lack of consideration for customer satisfaction.

Furthermore, the unprofessional behavior extended beyond our visit. We were shocked to learn that false information and defamatory remarks were spread by someone not present at the scene. Andrea Brunelli's inaccurate depiction and publication of our photos while paying for our pizzas were not only inappropriate but also disrespectful and insulting.

I am deeply disappointed by the lack of customer service, the unjust billing for an uneaten and disliked dessert, and the unprofessional conduct displayed by the staff. I trust that you will take this complaint seriously and take appropriate measures to rectify these issues to ensure other patrons do not experience similar treatment.

I HAVE a clear sense of WHO I AM as well as my friends, so your opinion doesn't affect me. Regarding the payment, I transferred $15 to your account, offering an extra dollar out of kindness and honesty. Perhaps we could have checked everything before leaving, I admit but we did Not run away. However, despite the good pizza, I must admit your customer service leaves much to be desired.

I'm not sure what specific lies you're referring to. Is it regarding the payment for the pizzas, the availability of water, or the interaction with your wife?!

Indeed, customer service principles often emphasize the importance of ensuring customer satisfaction. The philosophy of "the customer is always right" aims to prioritize meeting customer needs and ensuring a positive experience with both the service and goods provided. Happy customers often lead to better business relationships and success in the long run.

You wrote lies on Facebook and published our photos. It is misleading and defamatory. You’ll hear...

We booked this pizza place for a mums early night out at 5pm. And we were so looking forward to it. Unfortunately 3 mums had to cancel last minute due to sick kids. As restaurant doesn’t open until 5pm we could not ring ahead to give them the heads up that we were down to 4.

We arrived and were seated at a large table for original 7 of us. We asked for water, and wine glasses for our wine. They came out, then we were asked to move to a smaller table. No worries at all we moved all of our stuff over to small table. We ordered food, it came out there was no space to put food on small table for 4 so they bought us over 2 stools to pop pizzas on. No worries, food was good. 7pm came they asked us to leave for the next booking. No worries at all, we paid and left. Nothing was mentioned about being charged for the 3 ladies that were sick.

The next day my friend that made the booking was charged $60 to her credit card for the 3 people that did not show up. It’s $20 each per person for a no show apparently. It does say a fee will be applied for people that do not show up, but no where does it mention $20 per person. (I think fancy restaurants at the crown don’t even charge $20 per person.)Which we felt was a bit steep considering we were moved and the table was used straight away for a family of five.

I emailed maestro asking them to resolve or I would have to leave a bad review because $20 per person on top of our bill was a bit steep especially when we were moved off larger table which seems we still payed for and a larger group was put there in our place. They were quite rude with the reply saying I was black mailing them. And that’s their policy and it states clearly that that is the cost per person for a no show. It doesn’t say that anywhere though.

My friend wrote a review and Andrea replied mentioning I had black mailed her and she would post the emails on here or we could go back for a free dessert. We won’t be going back there ever again. I’m not sure where Andrea learnt her customer service but seems like it could do with a...

It was totally my mistake - I thought I had booked for the Saturday night for 7, but didn't realise I accidentally booked the night I made the booking (Thursday, two days before). So, come Saturday, my party of 7 happily turns up, only for me to realise I had been debited $140 from the Thursday night no show. Despite the restaurant being 1/2 empty on Saturday night, there was no way the lady managing was using the reservation fee, or part of, towards the meal. We decided to leave, with none of us ever wanting to go back there again due to her lack of empathy. Their policy states if you don't turn up for a booking, they will only hold your table for 10 minutes - which means they then give the table to someone else anyway! I was really apologetic about having made a mistake, but it was met with a cold stare. I would not book under these conditions again. Other restaurants charge less for holding a booking and credit you if you've make a mistake (this was my first time I have not honoured a booking, but I have asked several other restaurants since and they have confirmed this flexability). Good news, we ended up eating the BEST pizzas at another restaurant that...