Up Town — Restaurant in Western Australia

I am local and I used to visit this cafe regularly. Ive just moved back from over east and was looking forward to brunch and coffee except my visit was really disappointing. I asked for a dairy free option and when my breakfast arrived I saw some dairy on my plate. When I mentioned this they just took my plate away without saying much - like I was an inconvenience. My plate arrived 5 minutes later and it looked like my original breakfast but re-plated. If you have an intolerance you’ll know that the slightest piece of food can cause a reaction. They weren’t helpful or understanding and just said ‘we’re busy’. I won’t return. Recommend you don’t either. Coffee tasted burnt too! Really don’t like writing this and such a shame but I guess places change. There are better places in Cott for brunch. I recommend Vans for brunch and Cimbolino’s for coffee and...

Terrible customer service. I ordered and paid for a vegan option breakfast which was stated as VO on the menu. The non-vegan breakfast was mushrooms, toast, eggs, pesto and feta. I assumed that the vegan option may be mushrooms, toast, tomato and avocado. The breakfast I received was mushrooms on toast but I paid the same as anyone receiving the non-vegan breakfast. When I questioned this James said that this was the vegan option and that there was nothing he could do about it but maybe next time I just order sides. There will not be a next time. Don't charge excessive prices for a vegan option and offer less food. Very...

Rudest and most vile cafe owner I've ever encountered. This "gentleman" began to angrily abuse me as I approached his cafe with a friend for lunch as he was accusing that my little pug was about to pee on his planters!! My dog had already toileted as I explained to him and if he were to do anything, I'd gladly wash it away. He continued his explosive tirade and we went elsewhere for lunch. No wonder no one was dining there... All at Vans and Boatshed... With their...