I've placed an order with J J tonight using the deliveroo app. I have always done my orders through the app and have never had majour problems with it. Tonight I watched the driver on the map of the app and saw that he was closed by so I decided to wait at the front door. He passed driving my door and parked near my neighbour's place (at the time I didn't know that car was mean to deliver my food). Next thing I saw him taking off. I call JJ and they said that apps drivers are not they responsability and that I should call the driver. Once the order is "finalised" on the app you can't see the driver's name or phone number. So I call deliveroo and the same car came back. He again drove past my front door stop the car by my neighbour's house then he did a three point turn drive past my front door stop the car and got off it saying "Did you order any food from JJ?" I said yes I did and he said "Your order is on the door". I said the delivery is meant to be here at this door. And he said "Is there you pick it up!" I said I never had any problems with deliveroo if you don't deliver my food to my address I'll have to cancel the order and "he said go ahead and cancel". What upsets me here is that I always prioritised JJ over any other indian restaurant. They didn't seem to care much on loosing a client. The person that delivers your food is also looking after your customer. I'm just asking a bit of care. The driver left my food on somebody else's door on the floor for I don't know how long and wanted me to go and pick ip up. I expected a bit of respect that's all.