Tony's Chicken Shop — Restaurant in Wollongong City Council

100 metres from the hospital. BBQ chicken shop - Chicken was COLD and so tough it pushes food off your plate onto the filthy table. It looked ok until you tried to eat it. Fortunately I was given metal cutlery to attempt to eat the food, as opposed to the plastic set I originally picked from the counter, which would have served nought purpose in that regard (and was placed on top of my phone prior to the food arriving lest it touch the table). The metal cutlery was filthy, so cleaned with the provided serviettes. Overall the look of the place was unclean and not somewhere you would wish to eat food in. Only reason it got the chance was locale to the hospital where an elderly family member was undergoing surgery... Clearer thought processes on the day and I would not have entered the establishment. Toilet doors were ajar. $14.00 for that. hahaha. ZERO STARS. HANG ON LET'S EDIT THIS: Walked out after about four mouthfuls. Seeing other reviews, I concur; the staff must be "new" and from VASTLY different parts of the planet - they were unable to communicate effectively with each other AT ALL ("eat-in, eat-in, eat-in, eat here..." as the poor girl was shovelling the dried filth into a foam container), and some were unable to communicate in any way with the customer base. In fact, the "older" staff members seemed to want to spend most of their time out the back of the establishment (which was FILTHY and clearly visible to any poor soul that chose to eat there), waffling on with no regard to the nearby "customer base". MINUS FIVE STARS... The SEALED and BOTTLED drink from a popular FMCG company was not too bad I suppose... for $4.00... if you are into that ONE particular choice. Will LAUGH if I ever go near that ready-to-close embarrassment again. MINUS ONE HUNDRED STARS. Cannot WAIT to see the "for lease" sign. We...

I'll start on a positive note, I've been coming here for the better part of 15 years, as I moved to Sydney, now I've always made a point of stopping in as I always enjoyed the food.

This visit was extremely disappointing, I've worked in hospitality for almost 10 years and I have to say that this visit was the worse I've had here and likely ranks among my overall worst.

I approached the counter, waited and waited and waited for around 3-4 mins for anyone to serve, now that might have been ok, if they were extremely busy, however I counted at least 7 staff (extremely over staffed) and no more than 4-5 customers at anyone time, to make matters worse, whilst I was standing at the counter looking directly at staff, they looked over and said nothing, didn't smile, not a single thing.

I placed my order which was relatively ok service, lady didn't seem to fully know how to work the POS system, however we all need to learn (maybe she was new).

Most things were reasonably priced, however for a small garden salad, it was $5, it was ridiculously tiny, was loosely packed, however credit to its freshness.

As I said, I know this store and I have experience in the industry. The store has really gone down hill in the last 4-5 years, I'm not sure if it's new owners or new managers, however the general feel and excitement to want to go here, is definitely gone, perhaps something's are priced higher to compensate for the excessive amount of staff on.

Very disappointing, I will need to seriously consider if I am to...

Nice people, good food. The portions are great and everything is nicely cooked and tasty. The gravy is delicious and the roast chicken is moist. The typical (I don't use that word in a negative way here) Aussie/Brit fish 'n' chip shop fare is just what you'd want when you want tasty hot chips and deep fried seafood. The fried chicken is good although it's KFC levels of greasy, but the seasoning is tasty.

I've been a fan of Tony's since I was a kid, and I've been ordering from them a lot since the current world state began I will say; I haven't been in the actual store for a while, since new management, and I've heard that the Greek painting on the wall is gone now. As an artist that does make me very sad, I don't know why it needed to be removed.

The thing that I will absolutely rant and rave about from Tony's though, over anything else, is the trifle they sell. I swear they must put crack in it because I'm addicted to that trifle. I've literally woken up at night craving it. I dunno if they make it all in house or order in the sponge cake or something, and I don't even care honestly because it's bloody delicious. The trifle at Tony's is better than sex. The only disappointing part about it is the moment when there's none left. I have to fight myself when I order, not to order like three servings of it. I feel like that 1700s king who died after eating 11 servings of his favourite pudding, but instead of pudding I'm gonna die from Tony's trifle. If you like sweet things and fresh strawberries,...