Woopi Tandoori Nights Indian Restaurant — Restaurant in Woolgoolga

This was the worst Indian food I’ve had, unfortunately. Arrived at 6:10pm. Restaurant was pretty busy, most tables had customers sitting at them, most of them seemed like they had submitted their order. I was warned up front that there was a 45 min wait for food. I was OK with this, seeing as though this restaurant had pretty good reviews on google and my wife was craving Indian style food.

I ordered as take-away. I paid upfront: $64.80 For 2 dishes, 2 naans, 1 rice and 1 starter. 45 mins passed, I went inside, walked to the counter to be addressed with ‘what do you want?’ I explained that I’m here to pick up take away order. They went back to the kitchen to check on the status and said it would be another 10 mins - OK. I went back to my car and waited another 10 mins. Upon returning, the attendant started scrambling trying to find my order ticket. They found my ticket then started calculating on the calculator. I said I already paid to which the response was; “well, do you have the receipt?” As if they didn’t believe me. I said my transaction receipt was in the car and could go retrieve it if necessary. I ended up showing the transaction in my internet banking app as proof.

I was starving at this point. I got back to my wife. The food was legit dreadful. The beef dish was ordered as medium spicy. There was no spice at all. It was extraordinary watery. There was one piece of potato in it and a massive half of a tomato that took up a good part of the container. But the worst part of this dish was the beef. The meat was cubed. It was flavourless and rubbery. It was like eating airplane food. The butter chicken was average.

Combination of a poor customer experience, paired with bad food made me write this review.

They might’ve just been super busy, maybe the kitchen working to capacity - it was a Saturday after all. Unfortunately, this was the first and last time I’ll be visiting this restaurant.

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Thanks for your reply. Unfortunately it’s come across as argumentative and not customer centric. The best way to deal with this sort of feedback is to acknowledge the experience, then look for ways to improve.

For example: Keep a record if I’ve paid or not - write it on the docket, or use a computer system to help.

I agree, Indian food is not fast food, and I love the cuisine. My local Indian restaurant cooks great Indian food. But in comparison - the experience I had at your restaurant was not good service, nor good food. Don’t cheap out on the beef or the way it’s cooked. Improve greetings, acknowledge the time I spent waiting. Unfortunately it was just a disappointment all-round.

Give me a reason to come back. Prove to me that my experience and food will be completely...

Could not pick lower than one star, sadly.

First off, told them a large group was coming - as in around 15 people - around an hour or two in advance. When we reached the restaurant, the owner had set the tables in a way that half the people would sit on one separate table to the other half. We managed to convince the owner to allow us to combine a bunch of tables which honestly, having to do that ourselves, should have clued us in on what we should expect.

After ordering food, our wait time was approximately two and half hours. During this time we went up to the counter mutliple times, and every single time the collective response was: “We’re very busy.” This we could begrudgingly accept if the restaurant was absolutely full, but another table - with also around 15 people - who had ordered 15 days earlier was still waiting for their own food. Not a single person with food served.

After much patience, the food was served, and we ate quickly and got ready to leave. Many of us went to the counter again to pay, and they had the audacity to question why we were putting down bad reviews. The owner refused to admit their mistakes and refused to acknowledge that they were in the wrong for not informing their customers of the hours long wait time.

If that wasn’t bad enough, one of the workers started personal attacks to us, having known some bits and pieces about our lives and line of work.

All in all, do not go unless you want a...

Was bad experience, I made reservation over the phone and when i got restaurant she didnt know it We got bad location table just front of door, ok i understand, foods were really slow over 40minute , it wasnt toooo busy just normal . And they didnt mention anything, that mean is customer service is really bad , and.. important was.. food was bad… i didnt feel yam.. was really boring taste, need to put something.. i dont think i will visit here anymore .

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this restaurnt reply to me and they said this is fake review, but this is real you said you dont have my name in your data base cause you didnt make my reservation!!!! even i called with guy staff what are you talking about? and you have proud about your foods? for me, it was really bad and i didnt wanna pay actaully like that foods nomally i dont have any compalin about restaurnt and you said you dont know why you had to mention my order was over 40 minute you should check your table customers and if dishes are late, you have to mention about this to customer why dishes are late Look at you , you dont know what is fault if you not gonna change your hospitality mind, you are not gonna grow up with this restaurant thanks for giving me very very bad experience What A Service.. amazing...omg i cant...