Ursprung Restaurant & Weinbar — Restaurant in Ischgl

Food worth the money, but you leave with a bitter taste in your mouth because of the service… This review is based on my experience on the 27th of February. My guess is because we didn’t order any champagne or aperol, our table was not really in the servers zone of attention. While tables around us got asked ‘would you like another glass of…?’, our table with cola zero, coffee and sparkling water was not worth the hassle. But that’s fine - we are simple people who don’t need any special treatment. We really enjoyed our food - it was a good portion and it felt straight out of the fire as everything was really warm, something that is really nice when eating out on a terrace at the end of February. However, the cherry on top was when we were about to leave and the server - my guess is of Russian nationality as I am familiar with the accent that I would hear back home in Lithuania - instead of asking if all was good or if we would like a dessert or another cup of coffee, found it appropriate to rather make fun of how one of us left the table. I assume that the restaurant is well stocked up with white tablecloths, so it should not be a problem if one of them gets dirty while eating. But the server found it important to ask my brother-in-law ‘WHAT IS THIS?!‘ while pointing at the red spots left by red cabbage from his burger. Her recommendation for the future was truly worth 5 stars: ‘Next time you come here, maybe I should provide you with a bib’. I wonder how many guests has she dared to try out this joke on, but my tip for her is that it’s better to change this attitude before she steps the boundaries of someone who does not share the same sense of humour as her. I’ve seen this before in other well-rated places - just because you are working at a place that is getting good recommendations, it does not mean that those who do not look like your usual clientele, deserve to be looked down upon. You don’t know your customers background - not all of us like to show the amount of our wallets by wearing designer clothes. I guess it’s only for the best that I came up with all the snappy comebacks after we left the restaurant as it has saved me from falling to the same low level of culture as the server I have just described. I wonder what do they say there for guests who come with kids who 9/10 times do not care about the tablecloths. Maybe you should put a sticker ‘no kids or messy people allowed’ in case you feel like the service I just described is...

We ate out twice here over two days with completely different mixed e xperience. Food was pretty good on the whole. Carpaccio was nice and cheese plate good. Other meals average, particularly for the price. Service was mixed. The manager of the store told us off for putting a bottle of water on the table (we were carrying it from our walk) despite having bought restaurant water and spending more than 300 euros in there restaurant. Then two of the kids wanted ice cream from down the road whilst the rest ate dessert. They very rudely shoed them away and made them stand in the ensuing rain. I understand restaurants need to protect their patch but getting angry with kids when you have spent a small fortune says a lot about what they care about. They could of just simply and nicely let them know. There are much better places in ischgl. They don't deserve your money for...

(Personal note below)

Great to seat at on a nice day. Service is fairly good and offers a decent variety of dishes.

On a personal note, I ordered a Wagyu burger. It was by far one of the worst burgers I ever had. The patty was mushy and full of spices which made it feel more like a kebab was smashed into a bun, rather than a flavourful burger with good meaty flavors expected from wagyu beef (if it actually is the case of the beef in the burger, I cannot yay).

I can't speak for local service habits, but in my experience when 3 orders of a dish are left uneaten by a table, I would expect a waiter to at least ask if the...