Burger King — Restaurant in Charleroi

Absolute service disaster! Stuff not paying attention to the orders and work related duties. Had incorrect food in my order, served as eat in place (while in order marked “take away”). No straw and napkins in the package. Ready to pick up orders are not marked on the screen, stuff is not announcing numbers. Have been standing more then 20 minutes while the order was ready! And all this time stuff was chatting between themselves, someone’s of the stuff friend came - another conversation. While big amount of orders are being prepared and crowd in the line waiting for it.. one of the stuff went to the room (is just next to the main room) to brush her hair. Only when run out of patience and asked about the order they confirmed it was waiting for 20 minutes. I can understand that people should not stress about the work, and rush is not good, but stuff must be explained that they are working in the airport where people have limited time and private communication is better to have when there is no such huge workload waiting. Food itself is fine, under the chain standard. Just only in the salad was only one (one!) cherry tomato. But serves - massive disappointment and hell. Basically even no...

VERY VERY BAD EXPERIENCE! Severe food poisoning! — I am beyond disappointed and deeply concerned after our experience with Burger King at Charleroi Airport on 29/01. My boyfriend ordered a chicken hamburger, and to our horror, it was severely undercooked. Despite noticing the issue midway through, he had already eaten a few bites.

The consequences have been devastating. Upon arriving in Marrakesh, he began suffering from severe food poisoning—non-stop vomiting, diarrhea, and now, nearly 24 hours later, he’s battling a fever. This has completely ruined our trip and our New Year celebration.

I am genuinely worried for his health, and this situation is absolutely unacceptable. Selling undercooked food is a serious health hazard, and the lack of care in food preparation is shocking. I expect accountability and immediate action from Burger King regarding...

We ordered a Shake Oreo, but the staff informed us that the machine wasn’t working. Instead, they offered chips or a drink as substitutes. I explained that I specifically wanted a dessert and asked for a refund. However, they refused to return my money.

After several minutes of discussion, I reluctantly agreed to choose drinks and chips. At this point, the staff member told me I couldn’t have both, despite the fact that the drink was worth less than what I had paid. When I pointed this out, she insisted I would have to forfeit the difference in value if I chose a drink.

As I was in a hurry, I had no choice but to accept the drink and leave, feeling frustrated and dissatisfied. I paid for a product I never received, and the service provided was...