The Hidden Treasure Restaurant & Lounge — Restaurant in San Pedro Town

If I could give this place a negative zero I would. My group and I went here on New Year's Eve; We made a reservation July 2018 We got to the restaurant early because we knew it would be busy because it was New Year's Eve. The hostess ask to go upstairs and wait for our table to be ready so that's what we did they have a lounge area where you can listen to music and get a drink which was very nice; A hour and 45 minutes later we check on our table and it still wasn't ready 20 minutes later we look up and four very large groups other than ours were seated before us when we got there a hour in the half before them. We went to check with the hostess and was giving ridiculous amounts of excuses something needs to be said in this review we were a group of 10 black people and 90% of the restaurant was white I hate to have to put this in a review but reality is reality we were given excuse out the excuse why those groups were seated before us. You may ask why did we stay and why didn't we leave to go to another restaurant the issue is in San Pedro all restaurants shut down at 10:00 p.m. by this time it's 9:45 p.m. there was no place to go and it was New Year Eve everything was booked up. After complaining for 30 minutes and threatening a bad review on Yelp the restaurant promise us free drinks 20% off our meal and in the end we never received a discount or free drinks and they ruined our New Years because we did not leave until 11:58 p.m. and the food was OK nothing to write home about. We were treated so disrespectfully this establishment is the most racist establishment I've ever been to amongst my travels. So like I said in the beginning if I could give this...

In short, great atmosphere and service and good massproduced cruise food. Would you pay $$$$ for it? More detailed: New Year dinner. Atmosphere is very nice Service is very good. Musac was loud to the point of being difficult to hear the waiter. But the main bummer was: Food for the price (300 USD for 2 adults 2 kids including tip) was WHATEVER. Cocktails were very average as they lacked flavor. Tasted like they were made with canned peaches? Out of 4 pina colada was the best. Oversalted fish bisque. Salads very unsophisticated and tasted very average. Snapper tasted fishy. One lobster was ok, the other had chemical taste to it. They were large but I would rather have a bit of very good than a lot of mediocre. Filet mignon had 2 pieces but again lacked flavor. Was served with onion rings. Can be pulled off but they were not salted and very unimpressive. Dessert was fresh, light, not dry but again just ok. Our overall impression of food and drink was that of good, mass produced cruise food. But guys, you are allegedly a 5 star restaurant. Where is your creativity, where is fresh locally produced fruits, vegetables, meats and seafood? Where are flavors of tropical paradise? We can't believe that a small restaurant Crave in San Ignacio beat you down to the point of oblivion. Yes, as argued by your chef in one of the replies, food taste is subjective. It is, but lack of flavor and sophistication and imagination is not. If you were a cruise food provider you would get 5 stars. But since you are $$$$ allegedly 5 star restaurant you just get 2. Maybe it is new year and your top chefs were out. But, no, we are not...

The ambiance and food were exceptional. My low rating is due to the young man who drove us to and from our hotel, and was also our server. He was sure to tell us they are not making any money from covid and it takes $450 USD to keep the restaurant open and that we were the only customers. Talk about making it uncomfortable to be there! When the bill came, the print was so small I couldn't see it but I put it on my card so no worries. I tipped $40 which I thought was USD (20%), but the bill was in BZE but the print was so small I could not see that!!! Most places give it to you in USD.

He was sure to sarcastically thank me for my large tip. I had already given him $20 USD to pick us up which is more than generous. I made up for my mistake by giving him $40 USD on the ride back which we had to continue to listen to how poor he was because of Covid. Dude, Covid is not my fault.

Total given to him that night was $80 USD for two hours of service.

EDIT: Because I can't reply to your message.... He was correct. My tip was 50% lower than it should have been because I thought the bill was in USD. I would never tip that low. The issue is the way he stated it. He was so thankful for a generous tip... And it was NOT a generous tip so clearly he was bei g sarcastic. He also was pushing for more money based on his stories about not having customers. That's not okay. I will also email you this. I do NOT want any refund. He should be tipped for...