Pizza Garden Abbotsford — Restaurant in Abbotsford

If the franchise was any way concerned about their reputation, they would need to have a strict eye on their Abbotsford location.

We ordered the pizza at 7:47 and gave them our details, had to give them our address multiple times and hung up the phone confident that in an hours time, we will enjoy our pizza. We're not used to ordering from here and figured that maybe an hour was worth the wait.

But then it got to be an hour and twenty minutes. So I call and ask the same lady that took my order what was going on. She tells me that the driver has my pizza and left 15 minutes ago. Odd since we live about 5 minutes away, but maybe they were doing multiple deliveries at once? Again, I let it go.

But then I get a phone call 5 minutes later. Saying that they didn't recognize our address and didn't make the order. I asked then why didn't you call me and confirm it with me again. She mumbled and started talking and I literally couldn't tell if she was talking to me or someone else on her end. I asked her again why wasn't I made aware of their confusion. She said they were busy and forgot. She kept saying it was just so busy. I'm sorry, any establishment would be able to be professional. I get one answer from her that it was my address, the next answer saying they forgot because they were busy. Not impressed. We agreed that I would get one pizza for free for the mix up. I was fine with that.

I should have left it and told them to cancel the order. After being promised that the pizza will arrive in 20 minutes, 35 minutes later the delivery driver shows up. We take the pizza, and can feel through the box that it's cold. We open up the boxes and it's the most pathetic pizza I've seen in my life. It was cardboard. It had to be. It was cold. The toppings looked pathetic and only reached half way up the large slice. The rest was just boring crust. Gross!

I will NEVER order from here again. I posted about our experience to a local rants and raves page on Facebook and the amount of negative feedback we got was atrocious. Not only publicly admitted on the site, but the PM's I recieved as well.

Do NOT...

First time I ordered pizza, the delivery guy was in a crazy rush and almost left with my debit card in the machine still. When he left and I opened my pizza box, I discovered why! He may have dropped it or it got jostled around in the car on the drive over here but either way, it looked like someone had tried to fold it like a t-shirt. I immediately called and complained, and the lady on the phone assured me there would be a credit for future purchase. Fast forward to today, I call because I'd like to order a pizza and decide to check on that credit I was told I had. Well, the gentleman on the phone was very prompt in letting me know that I, in fact, had NO credit associated with my phone number (which has not changed).

I will never be ordering from there again.

AND THEN!

To add insult to injury, the store representative that I spoke with today (12/11/2016) decides to CALL ME BACK AFTER READING MY REVIEW ON GOOGLE and argue with me about the credit. He says I never ordered from his store, that I must have ordered from their store in New Westminster (I live in Abbotsford). I would have been more than willing to hear him out had he not continually interupted me. I do not put up with that. A conversation is a two-way form of communication. You want to talk about the review? Fine. You want to argue with me that I never ordered from your store? Ya, okay sure. But don't you dare interupt me whilst I defend myself from your rhetoric.

I did indeed order from that store, and this continuation of this issue only further proves to me their incredible disorganization. I never ordered from there? Bollocks - I ended up in the hospital with a gallstone attack so I distinctly remember ordering from there. I had the box sitting in my recycling bin for a week. I remember the distinct graphics they use on their box, and I will never forget the frantic delivery driver who delivered a hodgepodge in a box. It was the ONLY pizza I've ever ordered from there and it was excellent. Too bad the people running the shop have sand...

Aside from canceling my transaction to add the extra fee for dipping sauces and not even providing the dipping sauces as discusses, its not worth my time to waste for credit.. just pointed out how ignorant your business operates.. First time I have been here. Menu looked appealing, and I am a pizza enthusiast.. lets bring this up to speed for what its worth. , pizza is not just bread, spaghetti sauce and cheese .. 1. If you havent paid for your bread to be designed your dough isnt right.. Same with the sauce.. your sauces can be very specific per pie but most places have only one and use it for the spaghetti too.. Lastly Not only can you defer to have dough made but real italian based foods use selected cheeses which do not come from saputo.... so that all being said.. pizza garden is more of a new yorker style pizza, with a thincrust based pizza flashed about with italian words on a box that is served in selected sizes of medium and 18" extra large. As for the carb exposure, this pizza is full of it. Yes extra thin crust, laced with a great roma and oregano based marinara with very little cheese. We live in BC right ? Cheese influence capital of canada... so this pizza is not only farthest from a garden but has been deprived of cheese too.. so all in all it was a average in quality baked in a real hearth oven providing more of a infrared bake then just convection burn. I would say it was short of product based on price, better flavour then most, but completely void of cheese for a complete pie.so was it classico spaghetti sauce over wonder bread with blisterpacked meat and cheese? Hell no.. it was a tasteful bread handcrafted and attentively spread sauce, lacking a good amount of the so called garden and dissapointing vheese found in the dairy isle of a cheap grocery store.. small upgrade and this pie...