Sushi Nara — Restaurant in Abbotsford

If I could give 0 stars I would. We eat a lot of sushi and have ordered from here in the past but we will never be going back. We put in an online order, waited about 30 minutes for it to be ready, which was fine, its a busy night for them. When I got there I went in to pay and the lady said I was too early to pick up and to come back in 15 minutes, so I waited outside which wasn't a big deal. She then proceeded to give my order to someone else. I watched this person take it to her car, look through every single container of food, realize it wasn't her food and then brought it back. The server then tried to give me the same food that the other lady just had her hands all over. I refused to take it and asked that they make it again. Clearly if they knew anything about food safe they would know its not okay to serve that food anymore. ESPECIALLY DURING A FREAKEN PANDEMIC. So they FINALLY agree to remake it after arguing about not wanting to, then they tell me I'm going to have to wait for over an hour to get new food after I've just waited for 50 minutes. While waiting for my new order to be made I phoned and asked to speak to the manager because he wouldn't talk to me while I was in there, he wouldn't come to the phone! He made one of the young girls working there talk to me, she said he's too busy to be dealing with stuff and that they are really busy so im just going to have to wait for my food. An hour later I go back to get my food and its STILL not ready. They didn't offer to rectify or even apologize for any of this. Get home and most of my food is ICE cold. Obviously they decided not to remake it and just let it sit out for over an hour...

Didn't have the best experiences here. I love sushi and go out for it a lot, and the first few times this place was okay, but then we went and a few things happen on our later visits: 1) fruit flies in the soy sauce containers, ew. And no 'sorry' when we asked for another container/dish, they actually didn't bring one after 20min so I just got one from another table... 2) hair in my sushi, also gross. Again, no sorry or discount also, (THIS WAS WHEN THE MANAGER/ OWNER WAS SERVING US 😨) Believe it or not I went in again after these two big issues (cause of my love for sushi- and how close it was to my place, and our friends wanted to go there...) and then we came in, there was a teenage girl server who was working her butt off, and the "managers" were sitting eating food at the back table beside the register :/ I get that everyone needs to eat but this girl could obviously use help and it was just really silly that she was working SO crazy hard (cleaning, bringing drinks, etc.) and this all was during the dinner rush... Don't go on your break during the rush? And then the managers were sitting eating, we felt so bad for the girl who tried super hard to clean and serve the customers. We won't go back there now, it's not nice being served by someone who's overworking like that. We also noticed there is always a "hiring" sign on the door... Wonder why...

It is too bad, because we were hoping for a sushi place close to home! We go to the small and wonderful Nikko Sushi on S. Fraser, I am 100% sure you will have a better experience there then...

This place has gone downhill drastically over the last few months. We order there once a week but will be looking for a new place. Over the last few months, whenever we place an order for pickup, they never tell us the true time for the wait. Even when we get there at the time we're told, they tell us "another 5 minutes" ... which they stretches to another 20-35 minute wait on top of that! Why not just tell us the true time from the beginning?! This results in a massive hoard of people standing in this tiny restaurant and lined out the door, all waiting for their orders. This hasn't been just once... they consistently do this, and the staff are unapologetic. Over the last few months, they have also skimped on their seaweed (nori) in wrapping their rolls, so their rolls are not sealed up and fall apart, avocado has been rotten and rice is hard and al dente. Recent experiences have been frustrating and disappointing, and the fact that they intentionally don't tell you the true wait time as they don't want to lose business, is exactly why we're...