Pizza Hut — Restaurant in Ajax

In general, I've come to this location maybe about once a year or once every two years for a family member's birthday. We came here at 8pm on a Thursday night and it was pretty empty.

For our group of 5 we decided to go with the $40 meal deal, which included 1 large salad 1 large bread sticks 2 medium pizzas ( which we upgraded to larges for $3 each )

While our server was lovely, the quality of the food we were served was just average. The salad was definitely pre-made and stuck in the fridge, because the red onions tossed in the salad were mostly all frozen. The pizzas were also just average. For one, they cut the slices in such a strange way, it was a combination of huge slices and tiny ones creating a really disproportionate pie.

Presentation in general is also lacking, the whole pizza didn't even have cheese on it, and the toppings themselves were spread so unevenly. Not to mention, the fact that the salad dressing, marinara sauce & shredded cheese all came on the side in disposable containers really brang down the dining experience. Even the chili flakes were served in individual packets, not in shakers.

I mean I understand that there aren't many Pizza Hut locations with dine in options, but it really feels like Pizza Hut Canada in general is strongly pushing their customers to opt for takeout instead of dine in. ( Side note, even their website doesn't have their dine in menu posted, just the takeout menu )

Overall, I've noticed that the quality of Pizza Hut pizza in general has declined immensely over the last couple of years. Not just at this location, but at most every location I've gone to in the GTA, whether it be for take out or dine in. Their pizzas are still the most expensive in the industry, and unfortunately are not up to the standard...

My partner recently ordered a medium stuffed crust half and half pizza(with large breadsticks and 2 small bottles of pop), this amounted to nearly 70$.

Upon delivery, we were quick to notice the dough was not cooked all the way through, and in good spirits we requested another be sent out. During the wait we decided to just eat the breadsticks, which were also hardly baked/soggy and also sticking to the cardboard.

Upon delivery of the replacement pizza, we quickly realized the slices were once again impossible to lift out of the box and melding to the cardboard because it was so undercooked. Identical to the first inedible pizza we received.

This meal was meant as a gift after a hard day and made my partner incredibly sad as a result.

After getting 3 bites each in total, I had decided to call the location and just ask for a total refund, because my partner wasn't intending on spending 3/4 of 100$ on 3 bites of raw dough. We spoke to the person who baked our pizza, who was fair and understanding, but likely couldn't understand exactly how uncooked it was. I understand it is likely common to hear that about stuffed crust pizzas, but it was very clear to me that the dough was not cooked because I serve 300+ pizzas a day(I work at a Pizzeria in the CN Tower). I appreciate the response and would never want to berate the pizza cook, but I would say simply-- evaluate your ovens, ensure your yeast is being activated properly, and use less cheese, and those stuffed crusts will be back to normal. I have ordered this same pizza many times from this location with no error, to receive two uncooked pizzas back to back warrants a bad review unfortunately. But I am fair and will update should things...

Had the worst service ever at this pizza hut. We walked in at about 13:20 today and we were seated by the manager at this Pizza Hut who asked us if we wanted to do the buffet or order in. we chose to go with the buffet we got seated ordered drinks by the time you are ready to get pizza there were very little to choose from. We thought more will come out but nothing was put out. When asked about pizza we were told that that was it??? We were handed a bill for full price??? When I question the server she told me that the song say buffet closed at 1:30. I looked around and was not able to see anything about closung at 1:30. So i asked the server and she got jumpy and said i was yelling???? If i was yelling the manager and other staff would have came running. I asked then why were not told that when we walked in. And guess what... got the run around. The manager should have told you so I asked the manager and I was told that the server should have told you. Really???? When I was talking to the manager the server said I was yelling again. I asked the manager if I was yelling at her and she had no words. That server needs better training on customer service. She should not be working in an environment where she has to deal with customers that was truly not customer service she basically accused me of yelling at her I'm guessing she doesn't know how to deal with customers her tone her body language everything about her needs training. this by far was the worst experience I've had at Pizza Hut. So i paid full price to have eaten 2 breadstick 1 slice of pizza and a hand full pasta???? There was nothing else. If I had been told that was all I would have walked out!!!! Be upfront with...