Domino's Pizza — Restaurant in Amherstburg

Twice Served RAW Pizza + Lied to Our Face — Unsafe & Disgusting Experience

If I could give zero stars, I would.

We ordered a pizza from the Amherstburg Domino’s and were shocked to receive it with raw dough — completely undercooked and inedible. We gave them the benefit of the doubt and called, and they said they would remake it. But the second pizza? Also raw. No exaggeration. The center was still gooey and stretchy with visibly uncooked dough. We took clear pictures as proof.

We called again to get this properly handled and were met with the most rude, unprofessional, and dishonest customer service I’ve experienced from any restaurant. They told us, “Take it or get a refund,” as if we should just accept raw pizza or walk away hungry. We weren’t even offered both — just an ultimatum. No apology, no ownership, nothing.

But it gets worse — when we called again today to ask for a refund, the staff had the nerve to lie, claiming we had already come in yesterday and were offered a refund and a new pizza — which is completely false. We were never offered both, and the only thing we were told was to take the same raw product again or leave with nothing.

Even after showing them photos of the undercooked, potentially unsafe pizza, they actually said:

“That’s how we make all our pizzas.”

Excuse me? If that’s true, then this location has no concept of food safety, and that should concern anyone ordering from here. Raw dough is not just disgusting — it can be a health hazard, especially with meat and cheese involved.

No accountability. No professionalism. Just arrogance and blatant dishonesty. We were left with no edible food after two tries, treated like a nuisance instead of a paying customer, and lied to as if our experience didn’t matter.

Avoid this location at all costs. They clearly don’t care about quality, safety, or telling the truth — and if you get sick from their food, don’t say you weren’t warned. This is not how Domino’s should be operating. I will be escalating this to corporate, and I hope someone higher up takes this seriously before someone actually gets hurt eating their...

The Amherstburg location makes the best and freshest pizza all the time, every time, and if they accidentally make an order incorrectly, they remake the entire order, but that has only had to be done once in all our visits in the last 15 years. This is the only pizza my family will eat, and my son would eat it for every meal 7 days a week if he could. I always order an extra one just for him to snack on that night and the following day. It is also affordable... not like all those other places that continue to charge more and more while putting on less and less toppings. I used to love Naples and Capri here in town, but they have both changed their ingredients so their crust is hard, their cheese is rubber, and each topping can be counted on two hands. I mean, I ordered double mushrooms on a king size, and 14 pieces out of the 32 didn't have one mushroom on them... and that was over $50.00......

March 3rd 2024 evening . They ran out of chicken, so I had to substitute two pizzas with a regular non premium topping as I was ordering two of their feast pizzas. You'd think considering chicken is premium, that the substitute topping would be applied in adequate proportions but there was very little pepperoni and ham added. The feast pizzas were much thinner than normal, perhaps due to the sale that was ongoing however that has not always been our experience.

Normally we love the feast pizzas, however I would not order again if what we received last order were the norm. Hopefully it was a one off, I will update this review based the next time we order from here.

Update April 25 2025: The pizza we had tonight was the best dominos pizza we've ever had from any chain across Ontario (pic 2). Whoever made the pizza tonight at Dominos was rockin! Definitely tipping on the next...