Coop's Aurora Bistro — Restaurant in Aurora

This 1 star is solely based on service. If I could, I’d give it 0 stars. I had heard a lot about Coop’s wings and was excited to pick up an order tonight (Aug 20, 2024) from the Aurora location. It was going to be a test to see if we will use them to cater an office event for 150 people.

I walked in at 8:20 into a not so busy joint. It’s a small place, so it wasn’t hard to figure out I should head to the bar.

I approached an empty spot at the bar and the lady bartender was busy talking to customers who appeared to be her friends. It could’ve just been her regulars. I stood there for about a minute and when I finally made eye contact with her, before even saying a word, she stretch out her arms, her hands in a stop position and she said “I’ll be with you in a few minutes” (the aggravated look on her face screamed “how dare you walk in here”)she then turned around and continued her conversation.

I didn’t say a word and walked right out. I guess I’ll have to try the Newmarket location - but I need to find out if it’s the same owner first… if it is.. not interested.

Hmm I imagine 150 x 1lb of wings per person is a lot of money … Maybe you’ll have a better experience. I certainly did not!

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Aug 21 2024 - this is in response to Managements reply. I want to be very clear— this was NOT a wait time issue. This review was strictly based on the bartenders attitude and the service she provided. She clearly needs to be retrained in Customer Service.

Further more, staffing issues are not the customers problem. The pandemic can no longer be used as an excuse. It’s the business’ responsibility to ensure they are fully staffed to cover any potential overflow. ESPECIALLY if they advertise Monday and Tuesday to be their “Wings...

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