Came here on Saturday night around 6:30 to find that they had chairs upside down on top of the tables down the centre, thought that they were closing. No opened until 11:00 pm. Stayed even though we sat beside tables that had chairs on top of them. Not very professional or appealing! Should have been a warning. Waitstaff were only 2 on the floor serving tables. Order a number of different items. Margareta Pizza(they ran out of pineapple), Kale salad (lack of dressing), Philly Steak Crepe (couldn't find the cheese), poutine was brought to the table before any of our other food came 5 minutes later( no utensils) had to send them back cold by the time they brought us utensils and our other food. It became obvious that our Waitstaff had not been trained properly. Never came to ask us if we needed anything, (water, Napkins etc, or how our meal was ) as a matter of fact one of us had to go and get Napkins and asking for water. We should have stop there, some wanted dessert so ordered Cheesecake, scoop of ice cream and order and funnel cake with ice cream. Had to call over the waiter and tell them that the funnel cake was very doughy. Watched as she went over to the man that made it and told him. She never returned to us with any explanation! As a matter of fact we felt like we were now being ignored. Just left us there and continued to ignore us. We eat the ice cream and left the funnel cake. About 1/2 hour later she returned to clear the table and we asked her what happened when she asked about the funnel cake and she replied " he told me that's the way it is" oh but you never came back to tell us or give us a chance to order something else. What was the point. That shows a lack of experience and customer service!! She could see we didn't eat the funnel cake and watched her take it into the kitchen without even showing the guy that made it!! Another Waitstaff came and gave us our bill at which time I told her what happened after she asked us how was everything. Then said "sorry she wished she had known but she was busy". Did nothing. Don't waste your...
Read moreBad services and not allergy friendly. I brought my kids to get ice-cream as it’s so hot. My kids love Kawartha ice cream but the Newmarket location is too far from their school. We went in crepestar Aurora location and I let my kids ordered what they like. They picked the flavor and told the owner that they have tree nuts and peanuts allergy. The owner looked surprised and said they are not a nut free environment. He said that the strawberry ice cream is just right next to the moose track ( with peanuts) . He then said that he can’t guarantee it’s safe for my kids and sounds like he didn’t want our business. I told him that we always go to the Newmarket Kawartha main store and as long as my kids order the FRUITS flavor like strawberry / blueberries/ mango, the manager from Kawartha always comes out and get the “clean “ scoop from a new tub. Then the crepestar owner said he can’t guarantee (again) what flavor they have at the back. I said as long as it’s from a new tub and does not contain nuts would be totally fine. So I expected the owner would go in and check his freezer to let us know what flavor he has. But instead, he asked me to pay right away. Since my kids really want the ice cream. I paid for 2 cups which was almost $11 after tax. Then he went in and got us a tiny styrofoamcup of ice cream and he said he only had strawberry but do not have the other flavor my son want. So my son picked the vanilla instead. Very disappointed. I should have just gone to Longos and get a whole big...
Read moreRun, don’t walk, to go and try this place! The food is yummy, the price is very good (average about $15 a plate which is amazing with the large portions you get here!). My husband and I love to eat here, it’s a perfect place to enjoy a peaceful brunch date where it’s not packed with people and noise. We also love it for their wide selection of delicious savoury crepes (we got the pesto chicken and it was yummy), dessert crepes (the s’mores one is to die for!!), and a great selection of Asian rice/noodle dishes along with a full brunch menu consisting of pancakes, waffles, bacon, eggs, etc! We’re a Wasian couple and we’ve finally found a restaurant that can cater our different cuisine preferences — my husband had his bacon and pancakes for brunch and I had pho noodles! Best of both worlds. The servers are nice and kind, thank you for a wonderful experience and we can’t wait to be back to try their bubble tea and karaoke lounge with friends!! Overall, a great place for a sit down meal...
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