Subway — Restaurant in Avenue District

Awful. Second time at this location. It’s been a while since the last. Its unfortunately the most accessible location to us. Went in this time with my son and asked for a kids veggie. And the young guy behind the counter is like “oh… we don’t do kids”. I then remember that this had happened the first time we were here and I had thought at the time that all subways discontinued it. Nope.. just there. Anyways, that was first annoyance. After that, I then said okay well, can I get a footlong veggie and can you just cut the 1/3 off the end and told him that we get practically the same thing on it except I like southwest on my side. And he’s like okay you want me to cut both ends off?? And I was like “no thanks, I want the whole sandwich” and then follows it with something like ya we don’t do this but I will this time”. THEN he gets to the veggies and I ask for tomato. And he’s like “oh , we’re all out of tomatoes”. And I’m like “you’re all out of tomatoes??!!!” And yes like “ya…” and I just stared at him and said “uh…..” as I’m about to tell him I’m not going to take the sandwich (as in a veggie sandwich that I only have lettuce, tomato and pickles…it’s kind of essential to my sandwich), he says “well.. I do have some in the back but I would have to go prep them” so I said “okaaay? That’s fine?”. So he does. But like what?? If it’s a staffing issue and no one’s had time to prep then that should be dealt with but I’m getting the vibe that it’s not the issue at hand. Ok all is done. Go home and as I’m opening the paper the bread is just flaking EVERYWHRE (it was not toasted). Like the bread was drier than a loofah. No third try for you guys. Will be driving the extra 5 minutes to a better location with bread that’s not 2 days old, one (pretty much any other subway??) that will do a dang kid size sandwich, & really one that won’t make it so difficult to get a...

Ordered a steak and bacon sub on September 24th at approximately 6:00 pm. This sub is supposed to come with a double serving of cheese. Our sub arrived and not only did it have no cheese on it whatsoever, it looked like it had been sat on or dropped. Compared to the chicken rancher that was part of the same order, there were barely any vegetables on it as well.

I contacted the restaurant and explained the situation, asking what our options were because it had been made incorrectly and was extremely unappetizing. The employee working refused to listen to me and kept insisting over and over that he remembered adding cheese and that it must’ve just melted even though it was clear there was no cheese, since we had a second sub with cheese on it for comparison. I asked him if he had a supervisor I could speak to and he said he was the only one in the store and that there was absolutely nothing he could do to rectify the situation. In a situation like this typically an order would be re-made and I found it to be extremely unprofessional of the employee to keep insisting he hadn’t made a mistake and didn’t provide any sort of solution.

We attempted to eat the sub but it tasted awful. Not impressed with the quality and especially unimpressed with the customer service we received tonight. We will...

I live nearby, so I’ve unfortunately been to this location multiple times..whether it’s the morning shift (the heavyset woman who claims to be the manager) or the evening shift (the bearded guy with long hair and glasses), the staff here is consistently rude and unprofessional. Their attitude is downright hostile, as if customers are an inconvenience rather than the reason their job exists.

Let’s be clear: we are paying for our meals, not asking for charity. I work as a cook myself, and I know that in this industry, politeness and customer service are fundamental. But at this Subway, those principles don’t seem to exist. Out of all the times I’ve visited, I can confidently say that the service has been nothing short of absolutely terrible.

And before you reply with some generic message asking me to "reach out via email" to escalate my concerns..don’t bother. Instead of pretending to care, how about actually improving your customer service? My experience at this location has been beyond disappointing, and I will never be...