St-Hubert Express — Restaurant in Boisbriand

My experience at this restaurant was good but the false advertising on their menu is the reason I giving a lower star.

I arrived at this restaurant at 8pm after a long day of Christmas shopping. And I wanted something good. This was the first time that I had the St-Herbert Express experience.

The cashier was friendly. The restaurant was clean. My food was really good. I was quite surprised especially it was almost last call. I had the Piri-piri chicken breast with fries and coleslaw. My chicken was really good. Nice and tender and juicy. The fries and coleslaw were good as well. Tastes like any standard St-Herbert.

My only criticism was the menu that they listed is a lie. Many of menu items say soft drinks include. That a lie, it a add-on. No drinks are included in the menu. The cashier couldn’t help me because she was just following restaurant policy.

St-Herbert Express needs to change their menu display to avoid the confusion. Overall...

One of the most disorganized St-Hubert! I placed my order online at 5:30 for a 6:45 pick-up. I arrived at the restaurant at 6:40. I asked the girl on the counter if my order was ready, she said it won’t be long.. So I waited patiently till 7:15!!! Then I asked her again to check if it’s normal that my order was still not ready! When she checked with her cooking team, they were already on the order #705, my order # was #673! So this whole time my order was ready but she didn’t know and made me wait for 40 minutes!!! At the end, no sorry, no apologies nothing!!! Never ever returning to this...

Took 1 full hour standing up waiting for our order to be made. (No lie here I have my bill) And then a re do of one of our plates cause it was cold. Not acceptable to wait 1 hour for food at a advertised name...EXPRESS. there were enough employees in all areas....but zero organization and know how to speed up and get the job done. And the funny part....at payment with card they ask for tip....there should be zero tip or a rebate for asking for tip when I serve myself from the counter to my seat and drop off the tray in the bins for pick up!!! I do not recommend this place at all...me...not...