Tim Hortons — Restaurant in Boisbriand

If you're craving Tim's or just need something quick to eat, and find yourself at this location, do yourself a favor and take the few extra minutes to drive on to another location, any other location. This was my second time to this location, and I won't make the same mistake again. First time I found the person that served me to be rather rude and cranky, but passed it off as someone having a rough day. This time was just an overall poor experience.

After placing my order, I was given a nice, hot coffee immediately, then moved to the counter to wait for the food. And that's where I stood for more than 20 minutes without anyone coming over to explain what was happening with my order. I did manage to figure out from the angry voices behind the counter that they'd run out of eggs and were waiting for a new batch to be ready.

Eventually I could see some of our order sitting out, partially assembled, awaiting eggs, but it was several minutes before they were finally finished, giving everything else plenty of time to cool down before the egg was finally added and we were given a bag with our food. Luckily, I checked everything before leaving the store, as, after all that time, they hadn't even gotten the order correct, and I had to wait even longer to get my missing sandwich. All told, it took just short of a half hour for us to get our food after placing the order. By the time we got home a few minutes later, the eggs were the only part of the meal that was at all warm, and the whole meal was pretty unappetizing.

I get that it was a busy time and things like this happen, but just didn't feel it was handled well at all. Even if someone had just come over and explained what was going on, apologized, perhaps offered to replace my no longer hot coffee with a fresh cup it would have made the experience somewhat more tolerable. The bar is pretty low when it comes to my expectations at Tim's, and this location managed to...

Its the last time I go there (Faubourg Boisbriand drive-thru inside is ok) its the 2nd time now I get home with the wrong order. Today, my daughter ordered an egg,sausage wrap, string cheese and milk from the kids menu first she tells its doesnt exist (im looking at it while ordering) then she says ok. We get home she got a wrap with CREAM cheese lettuce/tomato, fries, jujubees and string cheese... Mine was ok but threw the patatoes away as I couldnt even take a bite as it was stale. Last time, I most likely got someone elses order it was totally wrong even the coffee they write the right order in the cover but they...

We told the employee(Jennyka) twice that we wanted to add two donuts to our very simple order. She ignored us twice. Very rudely closing those windows and turning her back on us. We had to cancel our order on the ATM machine to finally get her attention. When she finally acknowledged us and we're finally able to order our two donuts she proceeded to roll her eyes at us and scoff like it we had just ruined her whole day.

After leaving the drive-thru I decided to call and speak to the manager. Not only did I wait on the phone for 10minutes but I got no answer. Very VERY disatisfied. Worst service I've ever gotten at...