Dalchini Hakka Chinese Restaurant — Restaurant in Brampton

POOR HYGIENE AND BAD QUALITY FOOD

We’ve been ordering food from the other dalchini location at Ebenzer for several years now. Today we thought why not order from this location, it’ll be the same. We placed an order for 2 Manchurian Hakka noodles, 2 machurian and one chili paneer. However, we didn’t expect to disappoint us. Got this for dinner, and we were disappointed because how stale and bland the food was. We hardly ate half of it, and we still had one Hakka and one machurian left to be opened. We went back to the location, and expressed our concern to the staff. The girl there heard us but then called the owner or manager, we expressed our concern to her in a very polite manner. Despite that she refused to agree how we felt about the food and told it was our fault. It genueily seemed like she didn’t comprehend what was being explained or expressed to her, and she kept telling us we made no sense. More than half the container was left and she told us that she couldn’t give us a refund on everything. At first, she said I either give you a full refund of the boxes you didn’t open or make one fresh item for you. As you see this is totally unfair as it doesn’t compensate us for what we paid - we paid $80. After explaining to the lady numerous times for 40 mins she agreed to give us full refund for the unopened boxes and a store credit for one item, which still is unfair. This lady seemed like she was simply salty that we came back to express about the food that was made bad and only provided solutions that were convenient to her and not us. After sticking true to our ground, she agreed to give us store credit for 3 items which is only valid for one week. As you see, this is totally unfair, and she refused to give us for a month, despite us telling her that we are going to be back. She conveniently used this “policy” towards her benefit, as she knew we wouldn’t be coming back in a week and we would loose our money. This lady simply didn’t care about providing good quality customer service but rather was looking for her benefit. IF YOU CAN, I strongly urge you to prevent going to this restaurant. These people don’t care about practising good hygiene or the importance of it. I will not be going back to this location, nor will many of my family and friends who have been coming here for years. They have truly...

Yesterday I visited this restaurant for ubereat order which was mistakenly cancelled by uber but restaurant deducted full charge for my order so I informed uber and the restaurant lady right after 5mins of my order to explain that i didn't cancelled my order still restaurant charged me 100% cancellation charge $45.56full order money so i went to the location to get my food because they got money already but the lady who work there she gave me very hard time and gave me wrong information that she didn't received my money and wanted to get another money from me for same food.she is switching her reply to uber and with her owner as well.she knows that she had my money but still she was not ready to gave my food and telling me wrong that within 7 minutes they made my food and very next moment they garbage it before i went there which was totally wrong they didn't garbage my food because its not ready even.uber supervisor explained her that please give food to the customer who paid money to you so this matter is close but she wants double payments and then finally I got my refund from uber after 3hours of discussion,and its all because I talked with her restaurant owner who was ready to refund my money to uber and uber supervisor refunded to me.she spoil my whole evening and my party .please be aware like this kind of people who robe people like this.and when i pay for my order as i got refund from uber but she gave me very less quantity of food , i will never visit this...

If you are a Vegetarian DO NOT EAT HERE. I went in on Sunday, Dec. 2nd 2018 and placed an order. It was not busy at all; there was just one other person besides myself. I specifically asked for everything to be vegetarian, including no eggs either. First of all they charge HST as they should but do not provide a proper receipt with their HST number on it. I received my order, took it home and trusting Dalchini to be a respectable business who cares for their customers and quality of food i started enjoying our dinner with my family. One of the items was a Vegetarian Hot 'n' Sour soup (no Eggs) which i had ordered specifically for myself. As i am having my soup i sense something isn't right, it smelled off. I stopped eating and started to inspect it and there is was, many pieces of chicken!!!!! I instantly stopped eating and rinsed out my mouth! I felt horrible and was appalled by this! I called in and told them that this had happened and they would just say "sorry", which does absolutely nothing for me; and then they offer a credit, which i do not want! I WILL NEVER EVER EAT AT THIS HORRIBLE PLACE AGAIN, WHY WOULD I NEED A CREDIT!? I asked them to have the owner call me as i would like to discuss what happened and most of the day has passed today the 3rd with no call from the owner. Once again i am writing this review because I DO NOT WANT OTHER VEGETARIANS TO EXPERIENCE...