Tim Hortons — Restaurant in Brampton

Simran and Nav are extremely ignorant servers at this location. They have no concept of customer service skills. I ordered a large coffee and 10 Tim bits. I was handed my coffee in the drive through and was not handed tim bits. Nav handed me my coffee and ignorantly told me she handed me tim bits already and further accused me of wanting to steal. Simran then jumped in and said she handed them to me. I told them both you can clearly see into my vehicle, there is no tim bits. I also asked for these tim bits to be assorted without birthday cake flavour. She gives me all birthday cake and continues to tell me I already received the proper donuts. I asked simran for Nav name and she just laughed in my face. Nav turned around asked me what the f do I want and why I’m still here. It’s disgusting that your staff can speak to regular customers this way. I asked her for her name she told me and I left. She should not be speaking to customers with profanity or in this manner at all. The both of them should be fired for treating customers like this absolutely disgusting when I come here daily before work. I will now go to airport and Bovaird location due to this poor service from...

This is by far the WORST Tim Hortons in the GTA. There has never been a time where they get your order correct on the first try, and you always have to argue with their staff to get it right. They have no customer service skills at ALL. I ALWAYS end up going back in because something is not right. I don't understand how this Tim Horton's is still open. I avoid going to this drive thru today but unfortunately due to the rain I repeated my order twice which was one small french vanilla with 1/2 black coffee, it was punched in correct on the screen and I reconfirmed with the staff at the window that it was 1/2 french vanilla and 1/2coffee, he confirmed and I drove off. I drove home and had to drive back because AGAIN it was black coffee with milk. They lady working inside never apologized and just asked do you want another one or a refund, there was zero customer service kills on her end where she even refused to give me the name and contact details of the manger of this store. If you can avoid this tim's avoid it at all costs and if you end up going here open all your drinks and double check at the window before...

I recently had a rather unpleasant encounter at Tim Hortons, and I feel compelled to share my experience. My friend was interested in applying for a job at the establishment, so we decided to visit the location nearest to us. Unfortunately, the behavior exhibited by some of the female employees left much to be desired.

Upon entering the restaurant, my friend approached one of the employees to inquire about any job vacancies. Instead of offering a polite response or directing her to someone who could assist, the employee responded rudely and began laughing at my friend. It was disheartening to witness such unprofessional and disrespectful behavior towards someone simply expressing their interest in joining the team.

In an attempt to address the situation, we requested to speak with the manager. However, we were met with further disappointment as the employees flat-out refused to summon the manager to discuss the incident. This lack of accountability and refusal to address our concerns only added to our frustration and left us...