Wendy's — Restaurant in Brampton

0 stars! They forgot 2 large chilis in my drive thru order. We even asked before driving away if they gave us our complete order. Ordered about half an hour ago. Didn't even include a receipt in the bag so I can't make a formal complaint with Wendy's! Called the store, but no answer!! Just lost $7 for nothing.

Edit: Increased to 2 stars. Tried calling several times and finally got through to Gurleen. She offered to have the chilis ready if I make the drive back but it's already really late and I've had a long day. She took my name and number so I can pick up the missing chilis 1 week from now or even a month from now. I did stress that I did not live near the restaurant. She said there is no time limit on when I need to pick it up by. I will update again, whether it was possible to get my missing chilis on another day...

Edit 2: I did get my missing chilis and it is true, they have a binder (a little disorganized) of items owed to customers. When I arrived, I had to speak to the manager but they couldn’t find record of the chilis I was owed and the manager confirmed that Gurleen no longer worked there. In any case, if you are ever missing items from your drive thru order, make sure to (1) call right away, (2) take down the name of the person you talked to, and (3) try to claim your missing items right away. I did wait more than half a year, only because this location is so out of the way for me. Also, it doesn’t hurt to be well dressed that day because I could see the manager debating whether or not to believe my story. She was a lovely person to deal with, nonetheless. Expect to wait...

I generally have a large amount of patience for fast food restaurants and their staff that are obviously undertrained and overstretched, but this location of Wendy's just takes it to another level. While I certainly didn't loose my patience in the resteraunt, the new trainee at the cash was both unable to understand what I wanted to order and how to enter it into the computer... I was waiting for at least 5 minutes at the front counter, while I watched the drive-through customers get served over, and over... they were greeted and served in minutes while I waited and watched... finally, the manager told someone to take the next order from the counter (me) and I could hardly understand the young lady who tried to help me. I kindly asked for the manager to assist, but she insisted on trying, but failing to understand what I wanted to order. Finally, I called the manager over after being told I was "not allowed" to have a salad instead of fries, and my order was corrected. After receiving my order, I went to the drink dispenser and found it had stopped working for some reason. I had to call the manager over to re-boot the machine and I was able to finally get my drink. Overall, I was satisfied with the food, but dissatisfied with the service. They could have been better at prioritizing the indoor orders over drive-through and they should be more thorough in the vetting and training of new hires, to ensure they are fully able to understand the way to communicate either the customers and the computer system they must use to...

I have never been more incensed with a fast food service provider...I thought I had seen every dirty trick until this morning.. what was even more disgusting is the unapologetic, indifferent, airy response from the staff.. The issue - I bought a large coffee at the drive-thru.as I was waiting for a n appointment I noticed the cup was very hot so I opened the lid to help it cool down a bit..but right away I noticed the matter in the cup was translucent..now I drink coffee daily ..but this specimen was new to me.. I took the plunge and tasted the thing and was not surprised..it was as it looked ..diluted coffee mostly water with milk. I could not believe this was actually served.. I went back to the drive thru and asked the cashier "what is this" she was not in any way surprised.. she asked me if it wasnt coffee..I poured a bit on the ground to show her how translucent the matter in the cup was..she was about to challenge me - I asked for a refund.. she also said." Dont give it back to me" I was not sure what she wanted me to do with it however by this time the Manager walked in and asked for the cup back..not before they had chatted in the back and had a chuckle.. there was no remorse..no apologies just a - "here is your refund please go".. leaves me wondering how often they serve "piss" for coffee and are they getting away with it? Btw..she also said "that is what the vendor provides"...smh.. There is always a first time and in this case my last time at Wendy's McLaughlin and Steeles across from...