A&W Canada — Restaurant in Brandon

September 13, 2025, 8:30 AM

I had a very disappointing experience at this A&W location this morning. I arrived around 8:30 AM to order breakfast and a cappuccino. I genuinely enjoy A&W, so I was looking forward to starting my day with a good meal. After placing my order, I paid and even left a tip.

A few minutes later, the screen showed that my order was ready—but no one gave it to me. I waited over 10 minutes. Other customers even noticed and asked why I hadn’t received my food yet. I had no answer, as I was just standing there waiting while being ignored.

The employees were all speaking different languages among themselves and seemed more focused on their conversation than on helping customers.

When I politely asked about my cappuccino, one staff member simply said it wasn’t brewing, then started making it—without offering any apology or explanation. I still received no clear communication or acknowledgment of the delay. Another customer sitting nearby asked me why I hadn’t asked for a refund, since it was clear I was being overlooked.

Eventually, I gave up and left without receiving my order.

I understand that people come from different backgrounds and speak different languages, but in a customer-facing role—especially during busy morning hours—clear communication is essential. Please consider scheduling at least one team member who can communicate effectively in English to ensure a better experience for...

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