Dueys Ice Cream — Restaurant in Brantford

Came here tonight, August 9 2025, because we were already in Brantford. The staff were very friendly and eager to help. It was our first time here and to our surprise, we were told a kiddie cup was a very generous serving of ice cream. I had watermelon and betty's blueberry cheesecake. They were so yummy. I really enjoyed the watermelon flavour and I highly recommend that to watermelon lovers. My family loved all their ice cream choices and can't wait to make the drive back to Brantford.

UPDATE: 1 WEEK LATER August 16, 2025, We came back because we were so impressed with the portion size and flavour of ice cream that we brought a couple of our family members with us from Hamilton. They were looking so forward to the generous sized kiddie, but were so disappointed as the scoops were very inconsistent. When we were here last week, both staff scooped the same amount for all customers. There were no unsatisfied customers that day. Unfortunately, I cannot say the same for Saturday evening. My husband and I were served by this young girl who also served us the previous Saturday. So, our generous kiddie cups were as comparable to ice cream scooped previously. But last night the other 2 family members were served by the other staff member. Their cups of icecream for kiddie was half a kiddie plus the individual forgot 1 flavour. Since I saw that their cups were not filled appropriately compared to our kiddie, I approached the young girl showing her that my 2 family members were not served the correct amount. She responded, " Oh sorry but everybody scoops differently." Now, this is not handled appropriately. I was told and showed last time how BIG a kiddie was. So there was no confusion in the amount of ice cream scooped. I feel that the staff should have compensated my family members with equal amount of ice cream scooped as the other staff and perhaps train ALL staff to scoop equal amount for all customers so no one feels cheated out of their special treat. Suffice to say, my family members have quite a negative experience at Dueys. They barely wet their lips on ice cream served. If they had known that the serving was small they would have upped the size or waited to be served by the seasoned staff. Unfortunately, they will not be promoting their experience here nor will...

Duey's is, without a doubt, a hidden gem in the world of ice cream. In my humble opinion, it ranks as the absolute best ice cream shop you can find anywhere. What sets Duey's apart is their incredible selection of flavors; it's a paradise for ice cream enthusiasts. From classic favorites to unique creations, Duey's has something for everyone. And for those watching their sugar intake, their no sugar added options are just as delightful. But what truly makes Duey's stand out is their generosity. The scoops here are more than just scoops; they're colossal mounds of pure delight. When you savor one, you know you're getting your money's worth and more. Beyond the ice cream itself, the staff at Duey's are exceptionally welcoming and friendly. Their warm smiles and helpful recommendations make each visit a delightful experience. If you haven't experienced Duey's yet, you're missing out on a scoop of heaven. It's more than an ice cream shop; it's a destination for those who crave the finest frozen treats and a memorable, friend msphere. Don't miss the chance to indulge in the best ice cream experience in the...

Was refused service yesterday. Employee stated that they do not honour mask exemptions, even though the sign on the door clearly states that medical exemptions are honoured. Terrible service. They lost 5 customers in just one visit. Employees need to be trained on how to treat customers with respect and dignity.

RESPONSE TO OWNER:

I wouldn’t say the staff was polite. Not even remotely close. They told us they could serve us outside... (pure discrimination) to which one person from our group stood out there waiting and the staff served everyone else in line first (even though we were well ahead of them), and by that point, we had had enough. Plus, who would want to support such poor service? Bullying and embarrassing people who CANNOT wear a mask is certainly not the way to go. Too bad, because I had heard good things about your place. All I’m asking is that everyone be treated with dignity and respect. There are ways of doing things. The fact is, some people cannot wear masks for various reasons. We’re a WHOLE YEAR into this!!!! Come on! We...