Tim Hortons — Restaurant in Brantford

Debating on whether or not to leave this review but after the last few months I have to now. I first started coming to this location when a friend of mine with a considerable amount of Tim Hortons experience was hired on for night shifts. Since then and since my friend was unjustly fired after 6 weeks of employment I have seen and experienced the worst employees that this company has to offer. Right from Management down to the Team Members. Very rude, serving expired products especially at night, Management mistreats the staff, other staff mistreat other staff, over worked and understaffed on purpose, 2 faced interactions, my orders have been wrong multiple times, etc. So all in all this location is a joke! My friend who has a certain gender identity and I am convinced that they were only hired on for show since a good chunk of their staff are non-canadians. My friend was right away severely mistreated and overworked while on shift. Overworked to the max, constantly harassed by Management, I watched a female Manager hip check my friend more then once at 6 in the morning multiple times for no reason, a family member of my friend who should have been banned long before my friend was hired on came in and harassed my friend with his friends and tried to take photos, Management took too long to issue a ban. When the ban was finally issued, thr next morning at 6 my friend was unjustly terminated. My friend's supervisors and were 2 faced and stabbed them in the back to and with Management. I watched my friend lose their inner drive and spark. My friend is the type of person who will speak up and defend and protect themselves at all times and they most certainly did! Management didn't like that and that fuelled the hostility towards them. My friend was promised and signed on for 40 plus hours but never received a schedule with those amount of hours from day 1. This location had my friend's wages paid back to them through an employment agency's program so they actually got free labour out of them for 6 weeks. Free labour and they treated them like total dirt and hated that they went for the wrong one. So many terrible things and this location and owner needs to be held accountable! They should be apologizing to their customers and especially to my friend who did nothing wrong and was a very good employee given their work ethic and experiences. I refuse to return here! From experiencing as a customer to watching my friend go through what this location put them through for no reason, this location needs to all nee staff, Management, and perhaps a new owner too. Despicable all around and I have reported to head office more then once. Good luck guys you're...

Absolutely disgusting customer service! The worst I have ever received in a Tim Horton's. I work midnights and stop in for my breaks almost every night. I am normally greeted by the same friendly woman. This evening I went in to your location and another woman was working. A miserable woman who failed to realize I had been standing at the front counter for almost ten minutes. I kept thinking she would finally walk over and she did not. At 1am, the store was dead, and she completely ignored the front. She finally walks over and just stares at me. I smile, and she continues to stare at me. I begin to order (no hello, no greeting). She tells me my total, I tell her debit. As she continues to just scowl at me. I understand people have bad days, but this was unprofessional and unnecessary. We have all worked in a customer service position, you greet customers when they walk in, you smile, if you're having a bad day then you can fake it. I've had wonderful conversations with the two other women normally working. So this caught me off guard! I move over to the counter you pick up your orders at. She makes my iced capp and walks right by me to the opposite counter. I then have to walk to the other counter to pick up my iced capp. Still not a word from her. Same scowl. And we all know she did that on purpose. How unprofessional and immature. She makes my bagel, walks over and hands it to me and walks away. Not one single word. Not one! I would not recommend this location, if you are to go in you stand the chance of coming across the most miserable person to ever work customer service. I have NEVER felt unwelcome in an establishment. This employee made me feel out of place and very unwelcome. This is a fantastic example of why the minimum wage should remain the same. Even though Tim Horton's employees are still paid less, with employees such as this, a raise of any kind is not even slightly deserved! If it was my location, the miserable, scowling, unprofessional woman would be fired immediately. If she can't muster up a smile or a greeting, she's in the wrong type of work! To sum it up, drive to another location. You'll be...

my mom and I pull up to the speaker, and she politely mentions that her coffee doesn’t taste right. Not a big deal, right? You’d think she asked for a full refund, a handwritten apology, and the manager’s firstborn the way the employee responded. Instantly defensive, snappy, and full of attitude as if customer service wasn’t literally her job.

We pull up to the window, and instead of de-escalating like any trained employee should, she keeps going on and on on about how the coffee “should be fine.” Now, let me pause for a second my mom is a regular. If anyone knows what her coffee should taste like, it’s her. But this girl? Acting like she wrote the coffee bible.

Despite the sass being thrown at her, my mom stayed kind. She even said she’d pay for the drink because she’s not trying to scam anyone she just wanted the coffee remade correctly. You’d think that would shut it down. Spoiler: it did not.

Instead, the employee kept the attitude. And just when we thought we were free, as we’re driving off and my mom still manages to say “thank you” and “have a good night” (because she’s a nice person), the employee snaps back with a loud, nasty: “WHAT DID YOU SAY?!” Like she was ready to throw a headset at our car.

As a former Tim Hortons employee, I can say with my whole chest: that was disrespectful, unprofessional, and downright embarrassing. If you’re going to serve coffee with that much bitterness, at least make sure...