Tim Hortons — Restaurant in Brantford

This is by far the worst Tim's location I've been to in Brantford. There has been a number of quality control issues, but a few incidents stick out - went thru the drive thru 2 weeks ago and ordered a sandwich. They handed it thru the window, and I could see immediately the bread was black/charred from being burnt so badly. I just politely said that I didn't want a burnt sandwich, so they remade it and wrapped it up and put it in a bag. I was stupid not to check, but after driving down the road, I opened it and it was equally as badly burnt. It may have even been the same one, I'm honestly not sure. The other thing that I noticed is that the lettuce on the sandwich was wilted and brown and was clearly past it's best before date. The whole thing went into the garbage.

I don't like to judge too harshly, so I went back this week (Dec 18th, approx 3:15) to get toasted bagels for my kids. (Again, drive thru) Got my order and drive away (I KNOW I am foolish for not checking) and opened them to find the first one black - absolutely burnt to a crisp. Opened the 2nd one, and if it's even possible, that one was even worse. My sister, (and she even likes her bagels well toasted!) took one look at them and said 'you need to bring these back immediately. That is disgusting and inedible.' So I turned around, went inside holding the bagels-some customers sitting at a table saw the bagels as I walked in and even commented on how horribly burnt they were. I was very polite and showed the front counter person. The staff working insisted they were just 'double toasted." I said, I didn't ask for double toasted, and even so, double toasted shouldn't mean burnt to a crisp. This bagel was COMPLETELY black except for a little bit in the middle. Anyways, they didnt have any 4 cheese bagels left - all they had were cinnamon raisin and plain - both which are nearly a $1 cheaper than the 4 cheese i had bought. No one offered a refund to even just make up the difference as they were making them, an older lady in the back came out and said sorry, the person who made my first order didn't know the toaster wasn't working properly. Well that's fine, but they could clearly see the bagels were burnt to an inedible degree. They handed me my new bagels, which I opened and saw they were, once again, burnt. Not as bad as the first order, but black on the entire top. At this point, I just left as I didn't really want to cause any more fuss and I was already late to pick up my kids. My blood pressure was rising, and it was my birthday that day and I really didn't want to spend any more time and energy on burnt bagels. Lol. Buying food is really expensive. The 2 bagels and my coffee were over $10 and while that isn't the end of the world, it's really frustrating to be handed garbage that the workers themselves can clearly see is ruined and yet, I am expected to pay for it. Also, when someone goes thru the drivethru and them has to drive back, and go into the store because of an error or serious quality control issue (not just someone being a jerk), the store should at the very least offer a refund for the food items in question. That's just good business and common sense. Not going to be going back here. This is really a shame because the place looks like it has recently been renovated and looks good. But the food and service...

As soon as one walks into this Tim Hortons location, they'll immediately notice that it feels quite familiar, almost like any other typical Tim Hortons. But upon closer inspection, there are some notable differences that set it apart from other locations. One such difference is that this particular space is less crowded, which can be a welcome change of pace for those who prefer a more relaxed atmosphere to enjoy their coffee and donuts. The shorter queue or line to order is also a nice sight, particularly for those in a hurry or with limited time to spare.

That said, the cleanliness of the location does seem to be lacking, and this can be a point of concern for some customers. While it is understandable that busy fast-food establishments may struggle to keep up with the demand for their services, it's still crucial to ensure that hygiene standards are maintained to protect the safety and wellbeing of customers.

Having said that, it's worth noting that while cleanliness is undoubtedly an essential factor in any dining experience, it may not always be the most critical factor when it comes to choosing where to grab a quick coffee or bite to eat. Many customers are willing to overlook minor flaws in exchange for the convenience and affordability that Tim Hortons offers.

In conclusion, this particular Tim Hortons location is a perfect embodiment of what it means to be "truly Canadian." As a part of Canadian culture, Tim Hortons has been providing simple pleasures like coffee and donuts for generations. The welcoming and unassuming nature of Tim Hortons has made it a cornerstone of Canadian hospitality, and this location seems to reflect that perfectly, despite its minor shortcomings. It's an excellent choice for anyone looking to experience a quintessential part of...

The business was founded by Tim Horton, who played in the National Hockey League, from 1949 until his death in an auto crash in 1974. The first Tim Horton restaurant was in North Bay, Ontario, and sold hamburgers. The chain's first donut store opened on May 17, 1964, in Hamilton, Ontario under the name Tim Horton Donuts. The name was later abbreviated to "Tim Horton's" and then changed to "Tim Hortons" without the possessive apostrophe. Soon after Horton opened the store, he met Ron Joyce, a former police constable in Hamilton. In 1965, Joyce took over the fledgling Tim Horton Donut Shop at 65 Ottawa Street North. By 1967, after opening two additional stores, the two became full partners. Upon Horton's death in 1974, Joyce bought out the Horton family's shares for $1 million and took over as sole owner of the existing chain of 40 stores, quickly and aggressively expanding the chain in both geography and product selection. The 500th store opened in 1991. Joyce's aggressive expansion of the business resulted in major changes to the Canadian coffee and donut restaurant market. Many independent donut shops and small chains were driven out of business, while Canada's per-capita ratio of donut shops surpassed that of all other countries. The Horton and Joyce partnership carried on, with the marriage of Joyce's son, Ron Joyce Jr., and Horton's eldest daughter, Jeri-Lynn Horton-Joyce, who were joint owners of Tim Hortons franchises in Cobourg, Ontario until 2023 when the couple retired...