Tim Hortons — Restaurant in Brooks

My family and I go to this Tim's, which has gone downhill in my opinion, sometimes multiple times in the same day but I for one will not be returning. Every single time, our order is wrong or is in the process of being mixed up until we have to point it out at the drive thru. I understand this is a busy location and mistakes happen but your staff needs to listen, communicate and be better organised. It is ridiculous to have the order clearly given to you, you repeat the order back and still mess up at the window. My younger brother orders a turkey club with no bacon and honey mustard instead of ranch. What he got was a sandwich with turkey, mayo, and honey mustard. Nothing else. No lettuce or tomato. That didn't match at all. We didn't have time to open the sandwich and make sure it was the correct topping till he opened it to eat on the way to Calgary. When a guest is making a modification to a menu item, your staff should be repeating back and making sure the order matches what is being made before it is given. Even with no one in line behind us they still manage to selectively hear the order or give what...

I recently visited Tim Hortons, and I was thoroughly impressed with my experience. The atmosphere was warm and inviting, making it a perfect spot to relax with a cup of coffee. I ordered their famous double-double and a freshly baked pastry, both of which were absolutely delightful. The coffee was rich and flavorful, just the way I like it, and the pastry was soft and delicious. The staff was friendly and efficient, ensuring that my order was prepared quickly. I appreciate how consistent Tim Hortons is with their quality, and I always look forward to my next visit. It's a great place to grab a quick bite or enjoy a leisurely coffee break...

THEY DO NO SPEAK ENGLISH. it is very rude if you are in Canada and speak Philippine in front of customers. They are incapable of getting an order right. You ask for toasted, it’s not. You PAY for extra cream cheese, you don’t get it, you complain to a supervisor, they speak in another language in front of you as soon as you bring up an issue. So rude. Don’t waste your time or hard earned money here. I’m sure all the 5 star ratings for this place are staff, friends of staff, or paid for...