Les Delices Lafrenaie Brossard — Restaurant in Brossard

I’ve been using this bakery for every occasion and even for those days you just want something sweet. Things have gone downhill. For example, the bottom layer of a carrot cake was black and had to be discarded last month. Wasted money on a way overdone lobster tail. I shrugged those off because everyone can have an off day. Today though, no excuses - I paid for biscottis and a double chocolate coffee cake. Right before leaving, I noticed fluffy white mold spots on the cake. I pointed them out and the cashier checked with 2 other workers. The middle aged lady questioned that it was unsellable. No apology given. No acknowledgment at all. We were refunded by a different (very nice and efficient) employee, but still not even a “sorry about that”. Got home with the biscotti labeled oatmeal chocolate chip to discover it’s some sort of hazelnut. Thank goodness I noticed before my sister tried it. She can eat nut-free products that “may contain traces” but she cannot eat actual nuts. This is dangerous and beyond a simple mistake. I wanted to contact your business directly instead of immediately writing a public review but I saw no contact info other than to order...

THE go-to Lafrenaie name, is a modern take on a traditional family-owned Italian bakery, with this franchise being the only current location on the south shore of Montreal. Easily accessible from Main arteries in the area for locals or visitors alike, they're famous for their unforgettable cakes and pastries. The owner at this franchise, and her staff, are all very friendly and helpful. They also have a selection of freshly baked Italian-style pizzas in a variety of flavours. Alongside their plethora of local and imported Italian eats, their selection of high quality traditional Italian cured cacciatore and sopressata was very nice as well! (fun note: the cacciatore and sopressata (both provided by local producer "Prosciutiffico Johnny" at the time of this review,) Gave me hardcore nostalgia of my nonno (grandfather) cutting up cold cuts for my cousins and I, when I was a kid! Great quality eats, here.

My personal favorite, and usually a complete hit with everyone, is the brownie cheesecake, but you can pick up anything and it will likely be delicious.

Stop in! You...

Update: I was contacted by Lafrenaie and offered a credit for the value of the cake. I ordered another cake for a corporate event and the logo was great and the taste of the cake... Fantastic! I ordered a cake with a custom logo that was grey, red and black. When I went to pick the cake up, the print of the logo was faded red and purple. I told them it was the wrong colour which the validated with the file I had sent. I was told that dark colours are difficult to achieve. You think they might have told me this when I ordered the cake!!!! I have signs made with the logo. Everyone is wearing a shirt with the logo. I spent $ 145 on this cake for 50 people and now I am not sure if I'm going to use it. There was no offer of discount, just a shrug and a "that's the best we can do". I will never order a custom cake from Lafrenaie again. The print was done in Montreal so the colour issue stems from there but the lack of customer service is directly related to the person that "served" me...