Tim Hortons — Restaurant in Brossard

NEWER UPDATE: There's been a fair amount of improvement and consistent quality lately.

NEW UPDATE: Recently went and they were missing multiple items in my order, got my drink wrong (and it tasted awful, I dumped it out), and the newer cashier has been pretty rude the last few times I've gone. It's bordering on me just avoiding this location altogether. Bright side l, I guess, is Tim Hortons has given me thousands of Tims points over the months for all the mess ups. The older woman that works here is awesome though!

UPDATE: Be careful with the times listed, this location seems to randomly close in theiddle of the day for an hour or so. I once lost an online order because of this, they accepted the order and when I got there the store was closed from like 2:00PM to 3:00PM, and I had to contact Tim Hortons to be refunded.

Good standard Tim Hortons, not much else to add or say really. Staff has always been friendly, store is clean, pricing is usual...

WORST CUSTOMER SERVICE!!! TIM HORTONS you need to seriously train your employees in basic behaviour towards customer.We re regular customers of Timmy's, today I walked in to timhortons ,on boul lapiniere ,to buy some freshly made timbits.It was for kids in the school.I requested the management to make some,they kept on insisting on buying the ones made in the morning.I didn't wanna buy those for the kids,and they didn't wanna make fresh ones, just 30 of them as I ordered....ok I understand ,they didn't wantto make them,it was end of the story.....But here the manager comes out speaking rudely ....."You mean to say our timbits are not fresh "....Sir ,it's not my opinion that matters, it is your department to check whether the timbits are fresh or not.Iam the customer...you either make the customer happy by serving the best order you can or just say No.You Cannot stand there and make unecessary rude talk.Very...

Went in. Explained what I wanted. Pointed at it. At first the server punched in the wrong thing. I tried to correct her. And she acted like she got it. Then she made the wrong sandwich. So I came back in to explain to her co worker and she tried to say that's what I asked for even though I said it 3 times the first time. Twice the second and then she pretended to understand me.

You dont just do that to a customer. When I pointed at what I wanted, said the name and said the price. . .3 times there is no reason to screw up the order when I'm literally the only customer in the store. I simply placed down the wrong order and told them I would not be back.

Horrible service and they wouldnt even own up to their mistake untill I literally walked out...