Chopped Leaf — Restaurant in Burlington

My experience with Chopped Leaf has been consistently disappointing, and it's baffling that I’ve given them so many chances. The customer service is abysmal—unfailingly poor every time I visit. There seems to be no standard when it comes to the salad portions; toppings are wildly inconsistent, leaving you wondering if you're getting what you paid for. And the issue with the dressing? They are incredibly stingy. It's almost as if they’re rationing it, to the point where you barely have enough to coat your salad.

The only reason I’ve continued to return is for one specific salad and dressing combination that, on rare occasions, is prepared correctly. Unfortunately, this happens maybe 1 out of every 10 visits. The rest of the time, it’s an absolute disaster—poorly made, unappetizing, and frankly a waste of money. Each time I walk out, I regret giving them my business yet again. The inconsistency and lack of care have pushed me to my limit. I won’t be returning, and I strongly advise others to think twice...

First thing...the food is really very good. We have enjoyed different soups, sandwiches and wraps and always fresh and tasty. The first 2 times we went we ordered the salad rolls. They were made fresh to order. The last 2 times you could really tell the staff just didnt want to make them. The first time they said they weren't allowed to make more once they ran out. This was 1:30 in the afternoon. We made other choices and it was good. This past Sunday we went at 11:30 and they said they had run out (they opened at 11). When I asked if some could be made, the girl taking the order asked another girl who looked very unimpressed. She said "uh, no because we might get a rush". This time we left. So, although the food is good, the service has not not been great for...

Food is great and so is the customer service. So why the 3 stars. Well while sitting and waiting for my food I noticed 4 employees working, and 3 of the 4 were speaking in a different language while the 4th who you can tell didn’t understand was quietly working away. We live in a world where we need to be inclusive and I wasn’t seeing that there. If I were that 4th employee I wouldn’t know if they were talking about me behind my back or not. I’m seeing this a lot in the industry and it’s time for everyone to realize to be inclusive means to speak the language that everyone knows living in this country. I’ll definitely be back to this location but I would like to see everyone treat other employees fairly and...