Lola Choco Bar And Sweet House — Restaurant in Burlington

I rarely write reviews, and I feel bad that this one isn’t going to be positive. However, I also feel compelled to share my experience because I’m tired of dealing with poor service paired with an unprofessional attitude.

Let me start by saying this: the service is simply not good. Period. The food and some drinks, on the other hand, are good. So, if you’re just looking to have coffee and a few bites to eat, you might be in luck. Personally, on a previous visit, I didn’t find the coffee exceptional, but since I’m not a coffee connoisseur, I’ll leave it at that.

As for the hot chocolate, which many reviewers rave about and the establishment touts as a specialty—I can’t comment because I haven’t had the chance to try it. On my last visit, they had run out. This time, I called ahead to confirm it was available and was told it was. So, what happened when I arrived?

I waited 20 minutes just to place my order (it got a little busy). After waiting another 10 minutes or so for the food (carrot cake, pecan pie, a macaron, and three pieces of chocolate for $32), they informed me that the hot chocolate would take more time. How much more time? “15 minutes, maybe more,” they said. Maybe more???

We waited another 15 minutes, but the hot chocolate was still not ready, and they couldn’t even estimate how much longer it would take. At that point, we asked for a refund for the hot chocolate. And guess what? The server asked us how much we had paid. "Give me the exact amount," she said. Seriously? Its basic math .... price of the drink * 1.13 (sales tax) = total price

And here’s the kicker: she hadn’t even charged us for the hot chocolate. (Yes, $32 without the hot chocolate)

To the owner of the café: Find better staff to represent your business or train your existing staff. You have a great location, good food (hot chocolate remains a distant desire), but please ensure your team knows how to treat paying customers. Customers are paying for both the food AND the service—not getting anything for free. I won't be coming back but I had to document the experience so that other customers would know what to expect. For now, I will just take my business to Timmys (average hot chocolate but I know...

Nestled in the picturesque Brant Village of Burlington, Lola Choco Bar and Sweet House is a charming dessert oasis that welcomes sweet-tooth aficionados with its delightful array of treats and a warm, inviting atmosphere. Housed in an almost cobblestone-style building that adds a touch of old-world charm, this spot is a must-visit for anyone in the area.

From the moment you step inside, Lola Choco Bar envelops you in a cozy ambiance, where the aroma of rich hot chocolate and freshly baked pastries fills the air. The staff at Lola are as sweet as the treats they serve, always greeting customers with a smile and ready to recommend their favorites or explain the day’s specials.

The selection of ice cream is impressive, featuring both classic flavors and unique concoctions, all creamy and perfectly chilled, providing a refreshing respite on a warm day. The hot chocolate, a standout item, is decadently rich and velvety, often described as drinking a liquid chocolate bar. It’s the kind of drink that urges you to take a moment, sit back, and savor each sip.

Lola's pastries are a feast for the eyes as well as the palate. From flaky croissants to lush, fruit-topped tarts, each item is crafted with care and expertise, ensuring that every bite is as delightful as the last. Whether you’re indulging in a pain au chocolat that melts in your mouth or a slice of their sumptuous chocolate cake, the quality and flavor are consistently exceptional.

Lola Choco Bar and Sweet House is not just about great food; it’s about creating memories. Whether you’re catching up with friends, enjoying a quiet moment alone, or treating the family, Lola provides a perfect backdrop with its quaint charm and delectable menu. This sweet haven in Burlington is truly a treasure, promising each visitor a deliciously...

During my recent visit, I had the pleasure of ordering a hot chocolate, latte, and an apple strudel. The apple strudel stood out as my personal favorite, offering a delightful balance of sweetness that didn’t overwhelm the palate. I found it to be just right—sweet enough to satisfy, but not so rich as to overshadow the other flavors. While I enjoyed the strudel immensely, I could see how others with a different preference for sweetness might feel differently.

The hot chocolate and latte were both exceptional as well. Their consistency was spot on—neither too thick nor too light—making them the ideal comfort drinks for a rainy day. The flavors were well-rounded, offering warmth and depth without being overly rich.

The café is located in a picturesque spot near Burlington’s charming harborfront, adding to the overall experience. Despite its small size, the ambiance inside was cozy and inviting, providing a perfect retreat from the rain. The cheerful servers were attentive and served our drinks in beautiful cups, which added a nice personal touch to the experience.

Although it was raining during my visit, the atmosphere inside made it an enjoyable experience. I can only imagine how wonderful it would be to return on a bright, sunny day and enjoy the view outside. If I find myself in the area again, I would certainly stop by for another...