Osmow's Shawarma — Restaurant in Burlington

Where do I even begin with the abomination that was my experience at Osmows in Mapleview Mall? It’s been months, and I’m still seething with rage and an empty stomach. If I could give zero stars, I would. This was hands down the worst food experience of my life, and trust me, I’ve had a few bad meals in my day.

So, I walk into Osmows craving the heavenly delights of shawarma. I had visions of juicy chicken, an ocean of sauce, and a little rice underneath. What did I get? A sad, lifeless container with about two shreds of chicken on it—barely enough to feed a mouse—and the sauce? Oh, they gave me like a thimble-sized amount. It was like they dipped their finger in the sauce and called it a day. Was I supposed to play detective to find the sauce? Or was I meant to dip it in a glass of water to “spread the flavor” out? I’m still trying to figure that one out.

Now, let’s talk about the chicken situation. When I tell you there was barely any chicken, I’m not exaggerating. I could have sworn they were out of chicken and just put a few chicken-flavored wishes on my pita instead. I asked the worker (and let me tell you, they looked at me like I was asking for a gold-plated shawarma at a five-star restaurant) for more chicken. He gave me the look—you know the one, the “I want to ruin your meal” look—and added a tiny scoop. I kid you not, it was like they were rationing the chicken for a chicken apocalypse. I thought it was a prank. Is this some kind of Shawarma Hunger Games?

Then, because I wasn’t going to be defeated by a stingy scoop of chicken, I politely asked for more, expecting maybe, just maybe, that they’d add another decent portion. Instead, they charged me a ridiculous extra amount. We’re talking about crazy money here, like I was trying to buy the last chicken on Earth. What did I get for my $50 (yes, $50, I still can’t believe it) meal? More chicken—barely. I’m talking about a spoonful—you could practically count it. They didn’t even try to hide it. It was like they were sending me a message, “You wanted more? Here, enjoy this tiny chicken teardrop.”

By this point, I was practically in tears myself—$50 for a meal that didn’t even fill up a toddler, and the staff? Don’t even get me started. They were rude and dismissive to the point where I thought I was auditioning for a role in a “Worst Customer Service” documentary. Not once did anyone apologize, offer any kind of solution, or even acknowledge my dissatisfaction. They didn’t even try to pretend to care. It was like I was asking for a free trip to the moon instead of a reasonable request for some actual food.

I was so disheartened by the whole experience that I couldn’t even bring myself to eat what I was given. After paying $50 for a sad, sad excuse of a meal, I took one look at it, a few bites, then shrugged, and threw it out. That’s right, folks. I threw away $50 worth of food because it wasn’t even worth the effort of chewing. And honestly? I still think I made the right call.

So here I am, months later, still reeling from the injustice of it all. If Osmows wants to redeem themselves, free food would be a good place to start. Maybe even a full refund? I’m open to suggestions.

In conclusion, if you’re thinking about going to Osmows at Mapleview Mall, I’d advise you to pack your own food, bring your own sauce, and prepare yourself to be treated like you’re asking for a 5-course meal when all you want is some basic shawarma. I will just be eating at Lazeez Alton...

Was inside the Mall shopping and had a craving for good shawarma wrap. I had seen the Osmow's and gave it a try. I'm middle eastern myself so I like to say that I know a good shawarma on looks, taste, and value. Upon approach I notice some red flags. I ordered a Chicken Shawarma Wrap with a greek salad, including a bottled coke. I paid around $23 all together.

Chicken Shawarma Wrap:

First off, the meat is the most offensive to me. Anyone who eats shawarma knows the meat being cut off straight from the rotating gas cooker is what makes one first impressions and two taste. Now they put the meat on the rotating gas cooker but its not rotating or cooking. They pre shredded the chicken, which is soggy and flavourless. How long the display meat on the gas cooker stays there must indefinitely be a health violation.

I took a bite into the wrap and I was saddened. Not hot at all, and just bland with no taste at all.

Greek Salad:

Secondly, the Greek salad should not be tasted. It was 90%% lettuce, 1% olives, 1% tomatoes, 2% feta cheese, and 6% straight white viniger. I am mind boggled by how the portions were straight atrocious.

I took my first bite and immediately the vinegar punches my mouth. I gave it a few more bites and I tasted something very unpleasant. I didn't know if it was the lettuce or the other toppings but my goodness the taste was off. It tasted fowl and I just stopped completely.

Conclusion:

I give this location an overall 2/10 for my ratings. For the price tag you pay, just drive to Mississauga and go spend much less for the best shawarma's ever. My preferred location is (Zaeem Shawarma) which will also soon open in Burlington (family owned restaurant and they always satisfy). Nonetheless, meat was not great especially when it wasn't fresh off the rotating gas cooker. Salad is just straight up lettuce and vinegar, super lazy staff. The best menu item I've tasted here was the Coke Cola.

Don't waste your money here at all. I hate giving these bad reviews but even the employees don't care anymore . A true disgrace to middle...

I’ve only been to this location 2 times.. so I figured the second time I’d give it the benefit of the doubt since the first time the food sucked.. second time didnt falter either. the food at this location does not taste good, the staff aren’t that great either they didn’t say hi, barely acknowledged my existence while I was trying to place my order, my favourite from today’s visit was after I paid for my food the man cashing me out said “ok, go now. NEXT!” he shooed me away.. a chicken shawarma wrap and a chicken shawarma plate are the only things I’ve ordered on 2 times I’ve been here.. they started making the wrap and the plate without asking me what I wanted on them.. they put their own toppings wrapped it up then told me to pay for the food.. good to know what I wanted didn’t matter.. this is probably the worst osmows location I’ve been to. Again, the food is horrible.. honestly since there isn’t any locations close by my house that’s why I’ve gone here, but I think I’ll drive 25 minutes to the next nearest location to get food that doesn’t make me feel sick to my stomach after eating it.. don’t come to...