The Lone Wolf - Resto Bar — Restaurant in Burlington

Never been to this restaurant. Never even been to Ontario. Yet somehow, this place charged almost $5000 to a credit card belonging to someone in Edmonton, Alberta.

Called to get answers and was met with the most unhelpful, dismissive staff imaginable. Whoever I spoke to, possibly the manager or owner, was defensive, rude, and immediately full of excuses. Claimed it wasn't their charge, even though the bank statement clearly names this restaurant.

She said she needed to "check the back end" because hundreds of people go there daily. Give me a break. You're telling me you wouldn't remember a single five thousand dollar charge in a sea of regular transactions? It's not like this place is a fine dining institution pulling those numbers every hour.

What's worse is that a charge that size must have went through without any ID or proper checks. Just staff punching in numbers like it's a guessing game. That’s not just careless, it’s straight up dangerous.That’s not just bad practice. it’s dangerous and potentially criminal.

To anyone in Burlington Ontario, and honestly anywhere in Canada, watch your accounts closely.

Edit in response:

This review is far from false.

The credit card that was charged belongs to someone who lives in Alberta and has never been to Ontario, let alone your establishment. That is a fact.

When we called to get answers, we were met with immediate hostility and denial from your staff. At no point did anyone offer help, accountability, or even basic professionalism.

Let me be clear. The person whose card was charged has never stepped foot in your province. The name on the card would not have matched any ID presented, assuming one was even shown. The transaction was substantial and unauthorized. We have the bank records to prove it.

Calling this defamation is a wild deflection. Defamation requires a false statement. What I stated is not only true but supported by documented evidence. My review reflects exactly what happened: a fraudulent charge followed by a hostile and dismissive response from your team when we tried to resolve it.

The initial phone call was a courtesy. It was made in good faith to find an easier and more direct resolution without involving the Ontario Liquor and Gaming Commission. As I'm sure the rules are very similar ACLC.

The mention of identity theft was not an accusation targeted solely at your business. It was a warning to others that something clearly went wrong with a transaction processed by your establishment.

We are currently working with the bank's fraud and recovery team to have the funds reversed and fully intend to see this resolved. As any common courtesy or accountability from this place is clearly...

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