Bin 4 Burger Lounge — Restaurant in Burnaby

Had a deplorable experience with Jessica (who was not our waitress and quite frankly don’t know what her role was/is since she did not introduce herself). after being the only two people occupying the entire restaurant for 3 hours before it started to fill was rudely interrupted while taking a dire call from local surgeon (we are out of town guests staying at hotel next door waiting for life affirming/ending diagnostics ). And told to take the call outside as it was disruptive to two older senile ladies on the other side of the restaurant. Considering we could not hear our surgeon on the call. It’s unlikely it had any reach to disrupt anyone opposite the establishment. It certainly wasn’t bothering the one table directly behind us. Their approach can only be chopped up to immaturatoty. Lack of empathy, zero awareness and beyond sub standard customer service. When asking to speak to the manager. Received a weak apology masking excuses. And no action to mitigate the situation as the very customers complaining approached us agitated and hostile while at our table discussing the matter with management. The encounter left us traumatized and feeling completely unsafe. Only to be confronted by Jessica during our exit to poignantly refuse to accept her role in this matter nor apologize for not taking the time to manage the patron concerns with any finesse with the excise that we had two glasses of wine that they sold us in their restaurant, As if were our fault and belligerent and under the influence. Complete lack of customer care and safety And add fuel to a fire we never created or wanted to be a part of. Too bad. We liked the initial waitress Riley. She was awesome! And in no way does this review reflect her professionalism. Will never forget this heinous dehumanizing experience and will never frequent this place again. Sadly a true testament to the times we are living in. Unqualified workers acquiescing to anyone’s feelings despite taking time to navigate and see if the complaint matched ...

I’ve been to this specific Bin4 location multiple times and never have I faced any issues with the food quality or the service. However, today the host was extremely rude and the manager on duty (Jessica) was belittling, rude and judgemental.

Our group of 6 and a 1 year old baby went in for happy hour. We got a text at 9:22 pm to reserve our table. The host (lady with red hair) told us initially the wait time was 45min to an hour. The restaurant was busy and we were okay to wait the time. 45mins passed and we went to ask for an update and we were told 15mins and we will be able to be seated. An hour and 10mins passed and we are still not seated. I went to ask for an update from the host. She said “to be fair, we’ve only kept you 10mins past the 1 we told you initially.” I was very shocked and taken back by the response and decided to walk away. I did let the group know that and I mentioned that it was the worst service I’ve seen.

After an hour and 20mins of waiting, we were finally seated. A server came to us and took our order with an attitude. 2 mins later we were rudely interrupted by the manager Jessica who accused us of calling the host “stupid” and other mean things. I let her know that no one in the group said such thing to the host or the server but Jessica kept on interrupting me as I was explaining the situation. All she provided us with was excuses and no apology for the hostess comment.

We are very disappointed and upset by how we were treated by the manager and her accusations. I understand that it was a busy night but that is part of the job, it should not be an excuse to treat any of your customers in such a horrible way and leave them with a negative experience.

A restaurant’s success depends not just on the food but also on how customers are treated. Unfortunately this experience has left us with a negative impression and we sincerely hope the management takes steps to improve how they handle customer concerns...

I was excited to try the new location after loving Bin 4 in Victoria, however, both my husband and I left being very underwhelmed. I ordered from the Dine Out menu (deep fried pickles, the bistro burger and the coconut chocolate mousse), and my husband ordered a feature burger, risk it for the brisket.

The deep fried pickles were breaded well but unfortunately they really overdid the amount of blackened spice- I could only barely eat one pickle, a light dusting of seasoning would have been so much better.

The bistro chicken burger… I was so disappointed. The balsamic onion jam was good but there was way too much of it. The chicken breast was dry and the cheese barely melted. The fries are nothing spectacular.

The coconut chocolate mousse was not mousse consistency at all, it was more like a super super thick pudding. Other than that, the flavour was pretty good.

When I think brisket, I think fatty, moist and delicious. My husband’s brisket burger was sooo dry, he had to keep dousing it in ketchup. Such a let down and this is a higher priced burger at $21.50.

Our server was nice enough but service was quite slow. I don’t know if she was to blame for that or the kitchen.

The onion rings and wild mushroom gravy (extra charge for both) are both amazingly delicious and were the best parts of our whole meal… which says something when this is a burger place.

Our bill came to $85 total (we each had a drink too) before tip and we felt it was a waste of money… we won’t be back except for maybe possibly a 50% off deal that they do every day after 9pm.

*update: management reached out to me and offered to try to make things right, so I have adjusted my rating. They sent a $30 gift card which honestly, I think should have been more. However, I appreciate the effort to give us a better experience and I will return at least once more to see if service and quality...