Hi Five Chicken — Restaurant in Burnaby

August 21, 2020

Unfortunately this is the only location where we have been having issues. Lastime and this time the chicken size has been inconsistent. Lastime they looked liked half grown chickens so they have us a couple extra pieces. This time the spicy ones were normal size and the non spicy were half the size. Very strange and a little to inconstant for me. Fortunately the taste is the same but there are too many questions left unanswered so over this locations inconsistancies. We will not be visiting it any longer. Great place for chicken 24 hours 7 days week. The app was having problems for me and it caused some confusion when I came to pick up my order. They made up for it bu giving me fried and 2 extra pieces of chicken which unfortunately were not there when I returned home. I'm sure they will make up for it next time I return.

They have a good covid 19 response with lots of signage and some cleaners available. They could benefit by providing hand sanitizer for customers around the establishment. Staff are required to wear masks though many were not wearing them or wearing them with their noses uncovered. The Male staff that was handling the food was not wearing a mask which made me kind of paranoid. I know that they could easily provide training and education on the importance of this during a pandemic. They have plexiglass shields protecting staff from all the unmasked customers which is great.

The chicken here is fantastic and I would change my rating to 5 stars of some adjustments were made to combat covid more seriously because I really like this place.

Their system was down for 7 minutes and it was back online working properly after that proving they are on the ball when it came to their tech side of the business.

I'll be back soon to update this rating and my...

Unusually bad service today on so many levels. Where shall I start? Ordered a three piece combo, for take out. and later when getting ready to eat, I opened the box and found only two pieces. Then, one of those two pieces was a half-drumstick - literally half of it was broken off! (In the photo is the bone of a whole drumstick - looks deformed!)When I went back to ask what they can do, she said I can only have a two piece. Basically, to compensate for me having to spend as much gas just to go back there I was not even breaking even. Then, to begin with, I was told I could choose a fountain drink or bottled pop as part of my combo, so I chose the bottled pop. I noticed how we an Additonal charge of 50 cents on the till. The cashier did not say it was “extra” just that I could choose between the two. So, I said never mind then. I will have a fountain drink. Then she goes “oh, that’s out of order, have a bottled drink then. Hmmm, it was what I wanted after all but kinda makes you wonder about her saying “you can choose” between them. Why did I give two stars vs one? The one normal piece of chicken I actually ate, it was quite good.

Update: Because this place is so convenient I went again, but yet again, I was disappointed. Similar to last time it was poor service and substandard chicken. The three pictures added is a view of the tough leathery surface of a chicken thigh underneath the crispy skin. When I complained and showed the piece to the lady at the counter, she said “but you ate most of it and then found out?” Hmmm. So I peeled back more of the crispy skin to show her the full scope of the tough surface. Only then did she reluctantly give me a replacement piece. Not sure about how common this is, but never have I ever gotten chicken like this anywhere else - not Churches, not KFC, and certainly...

As I reluctantly sank my teeth into Hi Five Chicken's so-called "sandwich," I was immediately assaulted by a tsunami of revulsion. It was as if I had plunged headfirst into a cesspool of culinary despair. The chicken, if one could even call it that, resembled a soggy, rubbery excuse for poultry, more akin to a discarded shoe sole than any edible substance.

The taste, oh the taste! It was as if the depths of Tartarus itself had conspired to concoct a flavor so repugnant, so utterly vile, that even Cerberus would turn up his three snouts in disgust. Each bite was an odyssey through a landscape of despair, with flavors that danced on my palate like a horde of angry hornets, stinging with every wretched moment.

The texture was no better. Imagine sinking your teeth into a wet sponge filled with gravel, and you might come close to the abomination that was this sandwich. It crumbled and disintegrated in my mouth like a decrepit ruin succumbing to the relentless march of time.

But perhaps the most diabolical aspect of this gastronomic atrocity was the audacity with which it was served. To present such an affront to decency as a sandwich was an insult to sandwiches everywhere. It was as if the very concept of culinary integrity had been bludgeoned to death and left to rot in the sun.

In conclusion, I would sooner gnaw on a block of raw sewage than subject myself to another bite of Hi Five Chicken's so-called sandwich. This culinary Chernobyl should be condemned to the annals of history, lest it poison the minds and stomachs of innocent souls for...