Subway — Restaurant in Burnaby

I recently had gone to the subway at this location on Canada Way I don’t know I’ve had Subway at quite a few places but this location has to be the absolutely worst rundown dirty and to boot the girl that made my sandwich well let’s put it this way I definitely did not get what I ordered I didn’t want to go back and complain because we all know how that ends up the other thing was it tasted awful and also the East Indian owner is sitting right there making the customers feel very uncomfortable by just staring at them he also went behind the counter and I thought this was really inappropriate but he was like fondling the girl that was making the sandwiches so sick and disgusting if I was anybody I would stay away from this dirty filthy place you will not get a good sandwich nothing tastes good it’s all old and dirty avoid this place like the plague thank you for reading this I’m just...

Subway needs to train their employees on customer service and common sense decisions. Wife placed an order online for pickup. When she got there, she wanted to place another order for 3 more meals. Employees told her she can only place one order at a time? Even the manager on site said that same thing, even though she was asking to place a separate new order. This employees (lunch time October 8th), couldn't even digest that she wanted to put another order, on top of the ones werr already being prepared. They could had lost the whole sale, if it wasn't for a bunch of hungry people waiting for lunch. Unacceptable at this stage on the Subway franchise. As too me they are losing major value and not properly training their employees for the new norm will completely destroyed them. Subway head office, let's talk about new modern day training from the people, your...

Be careful of how much its staff charge you especially when you pay with your smart devices such as phones or watches. There were 2 staff working there. The thinner one didn’t even bother to print me a record of the transaction. Not even mention she gave me attitude, didn’t let me finish telling her what veggies I wanted in my sandwich, started wrapping it away. I had an intuition to go back to ask for a receipt, then they couldn’t find it until they realized that they charged me a wrong item which was $1 more than I ordered. The worse part is that she’s checking her cell phone while she came from the back when I was in the front waiting for getting a receipt. I am hoping the store manage can see this message and get his or her staff trained better to serve...