Tim Hortons — Restaurant in Burnaby

The staff just straight up lie to you to avoid doing their job.

Sunday August 1st at 7:00pm. I enter the store and there's one customer waiting for their iced capp with 2 other customers waiting in line.

The body language of the staff member was not very good, as you could visibly tell that they did not want to make the drink, and moved very slowly with no energy. Finally she finishes and moves onto the next customer.

This gentleman wants a sandwich. I can catch bits and pieces of it, but the staff member basically said there's no hot foods. The customer wasn't buying into that and questioned why no food? To which the employee began making up excuses like the toaster is not working, or they only had whole wheat bread, and a few others that I couldn't catch. The customer said well just make it untoasted and with whatever bread they had. He simply wanted something to eat. The employee reluctantly makes it, and again moves very slowly to do this. Finally he gets his food and leaves.

I'll add that while this is going on, other family members (children) to the customer in front of me join them, and comment how long it's been and they're tired of waiting.

Finally it's their turn, they order some baked goods and hurry off so they don't spend even more time in the store.

My turn, I order an iced capp. She tells me no iced capps, "the machine is broken" she says. Even though I had seen her making it for the customer when I entered, I was really trying to not spend more time in this store, or to get angry, so I said I'll have an iced coffee. She says they don't have any. Fed up, I just grabbed an frozen lemonade and carried on with my day. I left the store at 7:20.

Not sure how I had the patience to wait that long, but how painfully long this was, and all of the lies she was telling to customers in order to NOT do her job, I won't be...

This location and at least 4 more locations in Burnaby and New Westminster are owned by the same person. The quality falls far below any standard that I know Tim Horton's have. With that being said, the workers themselves are doing the best under the current circumstances. The owner needs to step up to the plate and start following the standards and quality, policies and procedures as set by the franchise rules and regulations. With this pandemic going on and the policies and procedures also set by the health and safety regulation during this time, is not even close to being followed...and with no one even speaking up on the customers behalf. And what make Uber eats or skip the dishes employees think that they get precedent over any other customer. The sign say's max 6 people...that means 6 and wait in line behind whom ever was there first, and not only was that not happening, the Uber eats driver said that he does not have to follow suit...Hmmm. So really, do your part. I see the owner at these locations, and it is sad to see that individuals like this can make the money they do and still turn around and not be accountable for his businesses, their employees or for that matter their customers... Stand up and do your part man, have some integrity, I mean really. There were 11 individuals in there when I left, no one speaking up. So my question to the owner, do you care about your customers, do you care about your employees, more than making money, because your actions speak louder than words. To a concern citizen of Canada, since the beginning of time. Do your par man, do your part or get out of the way for companies that care...and this is not just because of the pandemic, it started way before it, and it actually is better now because of it. I don't go here much anymore, but he literally owns all of them in my...

Went in yesterday morning around 7.45 had terrible experience. the girl working there was very very rude. She wasn't changing her gloves while making order, so my husband ask the other guy working there that she hasn't change the gloves. When the guy told her then she came to argue with us and was giving the drive through example that they don't change too and you have to tell this while giving order. After her rude behaviour, without getting into argument we decide to cancel the order and ask the other guy with turban to cancel the order. Then she came again and stopped that guy from cancelling the order and did it on her own. While she was cancelling the order she gave us full lecture. I felt like she was in a mood to fight and was provoking us to get involved in the fight. However, we came back after cancelling the order.

I just have question to the manager and the owner. Firstly Do you guys want your customer to order for hygiene also while order food if so please post sign there so next time customer do that?. Secondly do you provide customer service trainig to your worker? Lastly, do you know that you are short staffed? and the pressure is resulting in your worker behaviour. Just a suggestion for owner do something before your business is ruined.

I don't mind waiting for my order in line but i do mind how the worker treats us. So, i decided not go to...