Éclair de Lune — Restaurant in Calgary

The quality of baked goods is excellent. No issues at all.

I did experience 3 customer service issues, which should be addressed.

I was greeted by a new customer service representative (CSR), and I began selecting my 10 items along the cooler. I had already asked for 2 pieces of 1 item, when the next customers in line (behind me) ordered 3 of that same item from the senior CSR at the till. The senior CSR came over, removed the tray, removed 3 items, delivered them to the other customers; leaving only 1 piece on the tray. I reminded the staff that I had already asked for 2 pieces, and was told that there was only 1 remaining and was asked if I wanted that one. I calmly expressed my frustration at this situation, and was initially told there was nothing that could be done. After reconfirming my concern, the senior CSR spoke with the baker, who pointed out that there was another half-tray of that product under the counter. I was given my 2 pieces. The senior CSR did not initially attempt to address my concern, and only by pushing my concern was the solution found. I would have left as a disgruntled customer if I did not push my concern. By not being proactive, the senior CSR caused an uncomfortable situation. This should have been dealt with differently and better.

I then asked for 2 pieces of the next item on my list. I was told that they have not made that item for at least 2 years. I confirmed that I created my order list from their online menu. The senior CSR basically looked blankly at me, offering no response. I reminded the staff that I ordered from their (obviously outdated) online menu. The senior CSR then told me she would inform the owners.

Finally, I informed the senior CSR that the address and map location on their FB Page was incorrect; still showing their previous location. Again, with no demonstrated appreciation, she told me that she would inform the owners.

I did buy 10 items, and look forward to sharing them at a family gathering. I also have a lingering feeling that the service standard was not up to standard. I think some additional training for the CSRs...

Definitely among the top 5 best pastry shops in town! Their creme brulee is masterful with the sugar coating caramelized to order (offering this simple gesture speaks volumes to the chef's integrity and care for his craft and customers). They make a classic éclair with a flavorful and proper vanilla custard filling (no whipped cream here!). Their croissants are flawless; light and buttery with the most delicate crust. Their tartelettes are simply amazing...so much flavor in them damn little cookies and baked perfectly! The tiramisu is exceptional, however, I'm a little greedy and would've liked just a tad more savoiardi. The chefs here are seriously talented. No gimmicky offerings, just the classics prepared at the highest level. My first time trying their desserts was at the Farmer's Market on Blackfoot Trail where they run a small booth. Thankfully, they have a brick and mortar place where I can get my fix during the week! I'm still waiting to try one of their traditional fruit tarts with the vanilla custard...may have to just request it. When their cafe opens up next door, I'll be able to enjoy a proper cup of joe with my desserts!

UPDATE...I normally just review the food but the customer service here deserves praise...I've been here 3x in the last week hoping to find their fruit tarts for sale but to no avail...so I called in for a request and they were able to make them within the HOUR...now THAT'S customer...

AVOID AT ALL COSTS! I know this review probably won’t do anything but I hope it saves at least one person from the experience I went through.

I ordered a cake for my wife’s birthday and scheduled pickup for 2 PM. When I arrived, they had completely forgotten about my order. I ended up waiting 50 minutes in the store with my 3 year old while the staff scrambled to finish the cake. No updates, no apology, no offer of so much as a glass of water while I stood there wondering if I’d even have a cake for the party I was already late for.

What’s worse? The staff practically vanished during the wait—zero communication. When I finally got the cake and they could not write the message properly. There was also no compensation, no genuine apology, nothing. I had to ask for the owner to call me, and two weeks later they still have not.

If you value your time, your event, your loved ones (don’t make them wait!) and basic customer service, stay far away from this place. They cannot be trusted for important occasions. Completely unacceptable experience....