I have been a loyal customer of this establishment and have placed multiple orders in the past few weeks.
I noticed that the consistency of my favorite high-impact açai double whey with energy booster has changed recently. It appears to be less viscous and watery, falling short of the standard I have come to expect from this establishment.
In the past, I appreciated the generous portions that would often accompany the additional ingredients, but it seems that the quality of the products has somewhat diminished under the new management.
Furthermore, I would like to express my concerns regarding the customer service and cleanliness I experienced. I found the staff's attitude to be less than welcoming, which may be indicative of a need for more training in hospitality and communication skills. Moreover, I observed that the staff did not seem to maintain the cleanliness of the premises as diligently as they should, giving the impression of a lack of commitment to their responsibilities.
In the spirit of providing constructive feedback, I hope the management will take these concerns into account and make the necessary improvements to ensure a consistently positive experience for all customers. This includes addressing the issues related to product quality, customer service, and maintaining a clean and inviting environment.
PS: For some reason, it won’t let me reply to the comment. The order was not from today. I was about to order though but I remembered how my drink tasted the last time I ordered so I ended up writing a review instead. This is not just about my specific order but how orders are being...
Read moreShowed up at 9:42 and staff was already packing up for the night counting the cash flow. I figured no big deal I’m using debit it won’t effect the float. Only to get a snarky remark of “we can’t do any sales our machine is down” pretty hard to believe, I know it’s hard to find staff who care nowadays but it’s not the first interaction with laziness I’ve had at this location. Used to be a consistent post workout stop but I’ll be avoiding this location in the future. (Update: the shawnessy location took my order and made my shake at 9:55 with a smile...
Read moreI’m always mixed with this place. The product is amazing, always is. Clean store with a fresh selection and bright colours. However, this location seems to be a void when it comes to customer service. I’m not sure if they don’t hear people, or aren’t trained properly, or even something as simple as a designated line up. 5 stars for product quality -2 for service and I’m gonna take the colour out of the...
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