Cookie Mama — Restaurant in Calgary

TLDR: horrible customer service, beware when ordering something custom!

I ordered a custom cake for my sons first birthday, we had communicated through email about the design and color of the cake. When I went to pick it up it was not what I asked for at all. I asked for a white cake with red, blue, yellow decorations. I got a teal, purple, yellow, blue cake. I will attach the emails which clearly states what a I want and the owner agreeing to it. The owner was so defensive when I brought up that it was the wrong color. She charged me an extra $45 dollars to pipe on the wrong color border, blamed me for it saying I was not clear in what I asked for and did not offer to fix the problem at all. I had my 1 year old with me so did not want to make a big deal at the store but I’m so disappointed his first birthday cake is not going to match the color theme for his birthday pictures.

Reply to owner: Yes what choice does a 1 year old have when you did NOT offer to fix it at the store but instead blame me for your mistake. You did not make it seem like it was no big deal for you to fix it or even offer to fix it when I was there. I felt like I had to take the cake as is, as you were being very rude.

Yes, my life is amazing and at the end of the day it’s just icing and I will fix YOUR mistake myself. Your unprofessional reply’s to your negative reviews speak for themselves. Why would all these complete strangers feel the same way about you? Must be...

**0 stars. My boyfriend has bought me many treats from this company over the past few years and has complained on many occasions about the customer service from an old lady working there. He not only felt unwelcome from her passive aggressive remarks but was also given an extra helping of attitude alongside the cupcakes. It was almost as if his service was a burden and she couldn't spare 2 minutes of her time to answer questions or concerns that he had. On the last occasion, he ordered a gluten-free cupcake for me and he made sure to specify a second time it was gluten-free and the old lady aggressively confirmed it was. When he brought it to me it looked well done and I was excited, but upon eating it I had a mild celiac reaction later to find out it was most definitely not gluten free. This is a serious problem for many people with this condition and I will not recommend anyone else to gamble on this business. Protect yourselves and stay far away. Hopefully the owner can do some yoga and meditation to work on her continuous behavioural problems. Save your money and...

I'll never shop here again. The owner treated my son and I terribly. The poor kid was having trouble deciding between chocolate and vanilla and the owner lost it on us. She made me feel like I should not have brought him to the store. In fact, I tried to call the store to order ahead of time and was told that it was against their policy to prepare orders ahead of time - I would have to come down to the store to select the ones I wanted. I did that and got an earful. When I suggested she might have taken our order over the phone that morning if she didn't want to deal with the indecisiveness of a seven-year-old, she started yelling at me and telling me how hard her life is. What?! Shame. It would have been nice to have another gluten-free cupcake option in Calgary, but I'll not shop in a place where the customer is considered a nuisance. I'll shop at Crave or make my own cupcakes and they'll be filled with...