Pho Kim Restaurant — Restaurant in Calgary

Terrible experience last week. Found a DISTURBING LONG BLACK STRAND OF HAIR wrapped around my beef dish, when I asked the server if I could get a new dish because of it she loudly said “can you just wait a minute?! I don’t have any hands to deal with this”. Other tables heard and also found the response to be incredibly unprofessional and made comments that we shouldn’t be treated like that. After 5 minutes she came back, she looked at the hair in the dish and had the audacity to look at our table to see if anyone had black hair.. again rude and unprofessional. She took it away WITHOUT SAYING anything. She came back and I wanted to ask her if we could take it to go instead since our whole table finished eating she rudely interrupted me and said “tsk tsk we give you discount” to basically “quiet me”. I wasn’t going to complain about the money, we weren’t looking for discounts or have the meal taken off ... that’s not the issue. The issue is the whole visit NO ONE had apologized for the disturbing strand in the food. When we were paying the server told the lady with glasses in Vietnamese that we had hair in the food so the dish should have discount and they laughed and made rude comments (as if we all didn’t know Vietnamese). The lady told us in English that she will give us discount with no apology either - unprofessional and rude. Never coming back to this...

Used to come here almost on a daily basis. After spending some time overseas and returning decided to hop back in this morning. Lady at from counter instantly recognized me was so shocked to see me again after being away for so long, was nice to know they remember their frequent customers, definitely have a loyalty base to this place. Everyone always been super friendly since started going until now. The Spicy Sate Beef Pho was just as incredible, delicious, full of depth and flavor as I've always remembered it! Quality and dedication shines through and through and they have no wavered. With that said they battled through Covid times, had major renos just completed (which looks amazing) and yet they still putting out some of thr BEST Pho in the entire city Bar NONE! They have been and will continue to be my go-to spot for ultimate comfort food morning afternoon or evenings! Understandably they can be very busy but even so they always are attentive, polite and food always piping hot and just as ordered wether coming for takeout or sitting it. Highly highly recommend this place if your looking for a legit authentic spot. You won't regret it! I know I'll be back a few times every week even though I live 30 minutes away..trust me they are worth thr drive and wait! Well done to everyone working there,...

I can say for me that this place is somewhere I will never attend. My friend enjoyed his meal, but as a VEGETARIAN they are downright awful. They made me feel horrible for being a vegetarian because both servers kept sighing to thinking of option for me to eat. The girl server left, and the guy server was left to deal with me, the demanding customer. He suggested vermicelli with fried veggies, peanuts, and it'll almost be like some sort of pad thai, it wasn't. When the food came out.. It was a plate of what looked like canned vegetables, which were cold, and the vermicelli had no sauce (sort of pad thai my ass) it was simply the noodles alone. I had two bites and it was distasteful. They didn't care about me as a customer and my needs, which are very basic. I've been to enough pho places where they have plenty of vegetarian options. I hate to rant, but for once I felt bad for inconveniencing them. When I went to pay, he didn't even ask me about my food, after he took away a full plate. I can't believe he didn't ask what was wrong, or even try to accommodate me. He charged me FULL PRICE!! Even though the people who may read/skim this post may think I am a hippy that complains too much.. no... simply just letting you know of service you shouldn't have...